New install on AIX 5.3. I went to view the servers via the CMC and saw that the Report Application Server was not started. I checked rights and all is well. Upon trying to start the RAS I received this error.
“xxxxx01.ras - Report Application Server: Failed to start/stop service on remote machine: Error: Failed to run rexec, error number: 0”
Suggestions appreciated.
ybahti (BOB member since 2007-01-23)
Have you tried redeploying the WAR file - first ensure that there are no dependancies before doing so!
MikeD 
(BOB member since 2002-06-18)
AIX admin did that and enabled rsh.
Still being prompted for ID and PW but error code has gone from 0 to 66 so things are advancing… 
xxxxx01.ras - Report Application Server: Failed to start/stop service on remote machine: Error: Failed to run rexec, error number: 66.
ybahti (BOB member since 2007-01-23)
Hi,
have you tried entering the /bobje/ directory and done,
./ccm.sh stop ras
wait… for message, and check that the service is down.
Then fire it up again 
./ccm.sh start ras
I’m guessing the error you might be getting is because the user “browseing” doesn’t fetch properly the correct login/username which installed the BO application…
/ Stig Henning
kilko 
(BOB member since 2006-01-27)
turns out there is an server patch that we had to apply for xir2
#!/bin/sh
. “setup/env.sh”
. “setup/env-locale.sh”
. “setup/setupfunctions.sh”
removeUTF8SpecificsForKorean
CURRENTNAME=id | sed -e 's|).*$||' -e 's|^.*(||'
restoreUTF8SpecificsForKorean
if [ “$BOBJEUSERNAME” -a “$BOBJEUSERNAME” != “$CURRENTNAME” ]; then
echo “$CCMUSERERROR1 $BOBJEUSERNAME”
echo “$CCMUSERERROR2 $CURRENTNAME”
sleep 1
echo “$HITENTER”
read GARBAGE
exit 0
fi
echo ${NOWREGISTERING}
# register a couple of MainWin files.
MWNO_SIGNAL_CATCHING=false
export MWNO_SIGNAL_CATCHING
if [ -f “$MWHOME”/…/locale.reg ]; then
“$MWHOME”/bin-${MWCONFIG_NAME}_optimized/regedit -c “$MWHOME”/…/locale.reg >/dev/null 2>&1
fi
if [ -f “$MWHOME”/…/regupdate.reg ]; then
“$MWHOME”/bin-${MWCONFIG_NAME}_optimized/regedit -c “$MWHOME”/…/regupdate.reg >/dev/null 2>&1
fi
if [ -f “$MWHOME”/…/saserver.reg ]; then
“$MWHOME”/bin-${MWCONFIG_NAME}_optimized/regedit -c “$MWHOME”/…/…/saserver.reg >/dev/null 2>&1
fi
MWNO_SIGNAL_CATCHING=true
export MWNO_SIGNAL_CATCHING
OLDIFS=$IFS
IFS=’
’
REGSVR32LIST="
$MWHOME/…/libexportmodeller${SHAREDLIBSUFFIX?}
$MWHOME/…/libcrtslv${SHAREDLIBSUFFIX?}
$MWHOME/…/libcrqe${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/libEnterpriseFramework${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/libInfoStore${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/libcrlov${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/libprompting${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/libinfopluginmgr${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/libscriptinghelpers${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/libEnterpriseRepositoryAdaptor${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/plugins/auth/secEnterprise/libsecEnterprise${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/plugins/auth/secLDAP/libsecLDAP${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/plugins/desktop/CrystalEnterprise.Report/libReport${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/plugins/desktop/CrystalEnterprise.Folder/libFolder${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/libMDS${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/plugins/desktop/CrystalEnterprise.MetaData/libMetaDataPlugins${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/plugins/desktop/CrystalEnterprise.FullClient/libFullClient${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/plugins/desktop/CrystalEnterprise.busobjReporter/libbusobjReporter${SHAREDLIBSUFFIX?}
$OLAPHOME/libcoutilities${SHAREDLIBSUFFIX?}
$OLAPHOME/libcodata${SHAREDLIBSUFFIX?}
$OLAPHOME/libxpxml${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/libdtsagent${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/libcmscon${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/liblocalcon${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/libsaxserialize${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/librasauditingw${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/libobjectfactory${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/librequestmodel${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/libcubedefmodel${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/libcommonobjmodel${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/librptdefmodel${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/ras/libdatadefmodel${SHAREDLIBSUFFIX?}
${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/crpe/libquerypanel${SHAREDLIBSUFFIX?}"
if [ -f “${BOBJEDIR?}/enterprise115/$SOFTWAREPATH/crpe/mw/setmwruntime” ]; then
MWNO_SIGNAL_CATCHING=false
export MWNO_SIGNAL_CATCHING
for ITEM in $REGSVR32LIST
do
if [ -f “$ITEM” ]; then
safeeval ‘"$MWHOME/bin-${MWCONFIG_NAME}_optimized/regsvr32" -c -nodisplay -s “$ITEM” >/dev/null’
fi
done
MWNO_SIGNAL_CATCHING=true
export MWNO_SIGNAL_CATCHING
fi
if [ -f “$MWHOME/bin/mwadm” ]; then
“$MWHOME/bin/mwadm” stop -f >/dev/null
fi
IFS=$OLDIFS
echo ${NOWREGISTERINGCOMPLETE}
ybahti (BOB member since 2007-01-23)
ybahti
Who ever you are that patch work a dream
James
wynnej (BOB member since 2008-01-30)
Dear James ,
I am facing the same problem i.e., The Report Application Server does not start. I would appreciate if you could let me know where and how do I execute the patch.
Thanks
Amy
Amy Khan (BOB member since 2006-04-08)
Hi Experts,
I am also facing the same problem but the error code which I got is %12 (i.e, “zgcf01.ras - Report Application Server: Failed to start/stop service on remote machine: Error: Failed to run rexec. Error number: %12.”) with BOXI R2 SP3 installed on Solaris server.
I tried stopping and starting the RAS through telnet console, however that also fails. 
Please have a look at the screeshot attached for the exact error which I got in telnet console, while starting and stopping RAS.
Please help me 
Regards,
Sundar
mariasundarraj (BOB member since 2007-03-30)
hi, same here… i have the same problem… how can I view the log file of RAS?
is the patch 100% working? how can I backout the changes if the patch is implemented and didn’t work?
thanks…
neozeke 
(BOB member since 2009-02-10)
Could someone please help, I have the same problem “unable to start RAS” albeit I am using AIX 5.3 TL7 SP3 patched to the correct level (BO minimum requirement) and I am running BOXI3 SP3… What I would like to know, is, is this patch available in the latest version of BO?
this is a new install, however, the server is used for other things other than Business Objects.
I do not have access to the logs but in the CMC if i try to start the service it fails saying a number of attempts have been made to start the service but are unsuccessful. And then it just stops.
Second question is: do i actually need this service? All i will ever be using this box for is a Dashboard with an Xcelsius .swf file (populated by Live Office connections), and about 10 reports (all being latest instances but 5 are pdf and 5 are web intelligence). The reports are refreshed on a schedule with a trigger/event on all reports.
shawzozo 
(BOB member since 2006-08-08)
Can anybody help on this please. Error message I got during intallation was…
[error] Errcode 1:
"/sap/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c "/sap/bobje/enterprise120/aix_rs6000/crpe/mw/../locale.reg"
[error] Errcode 1:
"/sap/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c "/sap/bobje/enterprise120/aix_rs6000/crpe/mw/../regupdate.reg"
[error] Errcode 1:
"/sap/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c "/sap/bobje/enterprise120/aix_rs6000/crpe/mw//system/mwsystem.reg"
shawzozo (BOB member since 2006-08-08)