"Transport error: Communication failure"

server administration XI Server Discussion
1

Recently I installed BOE-XI on Windows 2003 with Oracle 10g Client. Now when I want to access the cms from my own desktop with Designer or Crystal Reports I am getting an errorscreen

“Transport error: Communication failure”

and in the Event Viewer of the server a warning is logged:
Event ID 34700 Transport error: communication failure
This last warning is also logged for all installed Performance Management services (servicenames beginning with ‘AA’)

So on my own client it is not possible to log on to the CMS.

This doesn’t occure when using Designer on the server.I can login, work with Designer, build universes and export them to the CMS.

I allready tried this threads:

http://support.businessobjects.com/library/kbase/articles/c2015387.asp

Also restarting CMS and disable/enable/start services doesn’t work.

Do I need a Oracle 10g Client on my client (+TNSNames)?

Please help!

Griffon (BOB member since 2004-10-04)

2

We’re seeing the same error, in both Designer and in Desktop Intelligence. These tools work Ok on the server, but from no other PC. We tried PCs in the same domain, and in different domains as well.

We consistently get this error in the Desktop Intelligence login process on the client PC: SessionFacade::openSessionLogon with user info has failed(Transport error: Communication failure.
(hr=#0x80042a01)

And in the client PC’s Windows Event log, we get this: Event ID - 34700, Source - BusinessObjects_busobj, Description - Transport error: Communication failure.

We use :6400 as the name of the system when we’re successful logging in from our server (where is our servers DNS name). But this doesn’t work from any other PC.

Anybody figured this one out yet???

Thanks!

craigpeters :us: (BOB member since 2003-05-09)

3

I also should have mentioned we’re seeing a USR0013 high level error message logging into Desktop Intelligence – the details state its a “Transport Error”. This error isn’t mentioned in any doc I’ve been able to find so far…

craigpeters :us: (BOB member since 2003-05-09)

4

When the error happens, check to see if the network packets are lost or if the TCP/IP connection is broken

geoenvy :us: (BOB member since 2005-10-20)

5

Thanks GeoEnvy – We’ve proven in several different ways that connectivity to the server shouldn’t be the issue. I can telnet to our server on the 6400 port and see that something responded, and using a software sniffer we see the incoming and outgoing requests. XI R2 Desktop Intelligence simply doesn’t respond from any remote PCs. You can see the request packet go out, but no response.

Anyone have experience using the XI R2 eval keys – could that be the problem?

Thanks,

craigpeters :us: (BOB member since 2003-05-09)

6

If anyone else is getting a USR0013, the “solution” for us was to swap the NIC cards in our Windows server. That’s right, just physically swap the location of the cards in the server. BO had another case where this worked, and sure enough if worked for us too.

Don’t ask me – makes no sense…

craigpeters :us: (BOB member since 2003-05-09)

7

In our case we had the .NET install on web servers in a distributed environment and we ran into the “Transport error: Communication failure” error rather frequently on one of the two web servers clustered with Windows Load Balancing (WLBS).

Our web server administrator had to change some metrics on the NIC cards of these servers this morning and we haven’t noticed any errors so far. Will try to find out what those changes are but they sound related to what craigpeters resolution.

Thanks,
PG

gulpal (BOB member since 2002-09-24)

8

hi,
I am having the same problem. These 2 errors come out on my BO sever event log:
“Transport error: Communication failure.”
or
"Transport error: Invalid object reference.’

It happens mostly to connection or fccache or fcproc

Can someone advise me on how to go about resolve this problem? It is urgent! my client does not want to go live with this problem around… :hb:
I can still login to InfoView and perform necessary actions, but those errors come out in my event log once in a while daily…

anneneo (BOB member since 2006-02-09)

9

I have businessobjects XI on RH linux, using mysql as CMS and I can logon to CMC.

I have mysql-front and crystal report installed on my local PC. There’s no fireware rules applied to linux machine. I can telnet to port 6400 (cms port) and 3306 (mysql port) on linux server from my pc.

Mysql-front works properly. But everytime when I tried to logon to server from crystal report I got Transport error: Communication failure. I checked the input/ouput network packets during the logon, it resolved the ip address and port number properly but just can not got response.

Does anyone have any suggestion to fix this problem?

Thanks,
Tina

TTIAN (BOB member since 2006-06-07)

10

My SA checked the /etc/hosts file and found the solution. The old /etc/hosts file is like :
127.0.0.1 hostname localhost.localdomain

SA changed to
127.0.0.1 localhost.localdomain
193.1.30.1 hostname

Then Crystalreport on PC can logon to server properly. :yesnod:

TTIAN (BOB member since 2006-06-07)

11

what metrics were changed? we’re having the same issues. thanks

docman :us: (BOB member since 2006-07-17)

12

Hi everyone

             We had the same problem lastweek and we resolved it wit the help of Business Objects tech support so here is the solution.
  1. If you are using UNIX or AIX go to vi ccm.config and for each server you make the servers point to the IP address where your CMS is located.

This resolves the problem.This is due to DNS(Domain Name Server) problem DNS makes all BO servers to point to different location instead of location where CMS is sitting.

Harish

harishreddy :india: (BOB member since 2006-05-11)

13

Would you please post the syntax of your ccm.config file, the CMS part…

Ang.

angelsd1 :us: (BOB member since 2005-10-21)

14

After you login to Business objects on Unix server go to subdirectory Bobje and use vi ccm.config

you get list of configuarations for all servers in each server infront of logging path enter (-port and IP address of the server) for all servers.
Save the file and restart all servers that resolves the issue.

Harish

harishreddy :india: (BOB member since 2006-05-11)

15

unfortunately, we’re running on Windows Server 2003, I assume the hosts file needs to be updated with the IP address and server name?

docman :us: (BOB member since 2006-07-17)

16

Docman yes you have to do that it is the same whether in UNIX or Windows.Iam not sure how it goes in Windows.

Harish

harishreddy :india: (BOB member since 2006-05-11)

17

Doc man I am on Window too, what is your solution to this error ?

Suma9898 (BOB member since 2006-08-30)

18

Try logging into Business Objects CMC, click on Settings and click on the Metrics tab.

Does this work? Does it shutdown the CMS?

If Yes:

Check your database collation. CMS have trouble reading and writing to databasse that is case sensitive. Make sure the collaction is set on in-case sensitive.

If No:

Ping the DNS Nameserver. Make sure it return the right IP Address. Do a tracert and make sure it routing probably. You might need to edit the Hosts and redirect the DNS to a specific ip address.

Hope this help.

Hung

goldenarowana (BOB member since 2005-11-01)

19

CMC does not shut down when I click ‘metrics’ tab.

ping and tracert seems to return right IP.

see attached, I am not system admin. so your wisdom is very much appreciated, I even added the IP and hostname of the server that CMC repository sits on in the BO server hosts file. Still remain the same.

Thanks a million for your help !
tracert0920.doc (19.0 KB)

Suma9898 (BOB member since 2006-08-30)

20

Suma i looked at your attachment which shows that server is responding but you should look at the DNS which will be in root directory.

Harish

harishreddy :india: (BOB member since 2006-05-11)