Tomcat 5.0.27 Not coming up

system · March 23, 2012, 12:05pm

Hi We are currently running on BO XI R2 SP3. The current tomcat version is 5.0.27. We were trying to upgrade Tomcat to 6.0.35 on a test server.

However, the service for 6.0.35 not came up. So we tried rollback to existing version 5.0.27.But that also did not come up.
We had followed following steps:

“D:\Program Files\Business Objects\Tomcat6035\apache-tomcat-6.0.35-windows-x86\apache-tomcat-6.0.35\bin\tomcat6.exe” //DS//BOBJTomcat

“D:\Program Files\Business Objects\Tomcat\bin\tomcat5.exe” //IS//BOBJTomcat

“D:\Program Files\Business Objects\Tomcat\bin\tomcat5.exe” //IS//BOBJTOMCAT --Jvm auto --StartClass org.apache.catalina.startup.Bootstrap --StopCl
org.apache.catalina.startup.Bootstrap --StartParams start --StopParams stop

"D:\Program Files\Business Objects\Tomcat\bin\tomcat5.exe //US//BOBJTOMCAT --StartMode jvm --StopMode jvm
system cannot find the path specified.

“D:\Program Files\Business Objects\Tomcat\bin\tomcat5.exe” //US//BOBJTOMCAT --StartMode jvm --StopMode jvm

Set the other configuration paramets through Tomcat Configuration console

Java Virtual Machine:
D:\Program Files\Business Objects\j2sdk1.4.2_08\jre\bin\client\jvm.dll

Java Class Path:
D:\Program Files\Business Objects\Tomcat\bin\bootstrap.jar;D:\Program Files\Business Objects\j2sdk1.4.2_08\lib\tools.jar

java Options:
-Djava.library.path=C:\WINDOWS\system32;D:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_x86
-Dcatalina.base=D:\Program Files\Business Objects\Tomcat
-Dcatalina.home=D:\Program Files\Business Objects\Tomcat
-Djava.endorsed.dirs=D:\Program Files\Business Objects\Tomcat\common\endorsed
-Xrs
-Dbusinessobjects.olap.bin=D:\Program Files\Business Objects\OLAP Intelligence 11.5\DHTML Components
-Dbusinessobjects.olap.stylesheets=D:\Program Files\Business Objects\OLAP Intelligence 11.5\stylesheets
-Daf.configdir=D:/Program Files/Business Objects/Performance Management 11.5/

But the tomcat 5.0.2.7 is still not coming up.

The system even logs has folowing erreor:
The Apache Tomcat 5.0.27 service terminated unexpectedly. It has done this 11 time(s).

The application event log has following error
Faulting application tomcat5.exe, version 1.0.0.0, faulting module tomcat5.exe, version 1.0.0.0, fault address 0x00003c75.

Urgent support would be highly appreciated.

Thanks a lot!!

deepti_passi (BOB member since 2006-09-11)

system · March 26, 2012, 6:52am

Dear All,

Would request you to share the inputs, if anyone has faced similar issue.

Regards,
Deepti

deepti_passi (BOB member since 2006-09-11)

system · March 26, 2012, 11:23am

Did you make sure the Tomcat.exe version is on 5.5 post rollback? Have you tried restarting it from Tomcat bin folder?

Leong BO XI (BOB member since 2007-08-09)

system · March 26, 2012, 11:53am

Thanks Leong for the reply. The tomcat service refers to Tomcat 5.0.27.Please find attached the document for the Tomcat service in CCM and Tomcat configuration console.

Any help would be highly appreciated.

Regards,
Deepti
Apache_Tomcat_5_configuration.doc (187.0 KB)

deepti_passi (BOB member since 2006-09-11)

system · March 26, 2012, 11:55am

Hello Deepti,

Plz check the stdout.log file or catalina.out file for any errors?
Also you can check the server.config file of tomcat…

~Unmesh

Unmesh702 (BOB member since 2009-02-19)

system · March 26, 2012, 12:08pm

The log file D:\Program Files\Business Objects\Tomcat\logs\stdout.log is of 0 byte.Catalina.out and server.config are not present.

Regards,
Deepti

deepti_passi (BOB member since 2006-09-11)

system · March 26, 2012, 12:13pm

Server.config would be present in tomcat/conf folder.

can you check in eventviewer for any log related to tomcat?
Also you may check in Businessobjects logging folder for any log related to tomcat…

Sometimes due to JVM also tomcat will not start…

Also chk program files for Tomcat and the try to start the tomcat from there…
Sone log should be generated if it dosent start…

Chk eventviewer

Unmesh702 (BOB member since 2009-02-19)

system · March 26, 2012, 12:15pm

Why don’t we try to recreate the Tomcat service? Not sure whether the service is taking up the previous configuration post rollback…just a thought…

Leong BO XI (BOB member since 2007-08-09)

system · March 26, 2012, 12:20pm

Also plz check the BOXIR2 SP3 supported platform guide regarding what version of tomcat is supported by SP3.

~Unmesh

Unmesh702 (BOB member since 2009-02-19)

system · March 26, 2012, 12:44pm

Thank you all for the suggestions.

For rollback, I had recreated the Tomcat service which is pointing to tomcat5.exe.The steps followed for recreation of service have ben mentioned in the 1st post.

Also,there is no file server.config file is not present in D:\Program Files\Business Objects\Tomcat\conf.

The tomcat 6.0.35 is not supported with BOXI R2 SP3.However, we are trying to rollback to the version which comes up with BOXI R2 setup i.e. 5.0.27.But rollback is not working.

deepti_passi (BOB member since 2006-09-11)

system · March 26, 2012, 1:02pm

Oops… sorry the file name is server.xml.
You can try to modify the installation from add remove program and just select Tomcat and then install it… (Might work… it has been long for me to have worked on XIR2)… But U can give a try…

If you can contact sap support they can help you.

~Unmesh

Unmesh702 (BOB member since 2009-02-19)

system · March 27, 2012, 10:51am

Thanks Unmesh for your valuable suggestions.

Had tried installing BO on some other system, as we do not have separate Tomcat5 setup.Then copied the Tomcat folder on to BO test server
Deleted and Recreated BOBJTomcat service and configured java classpath and option parameters.Its working now.

May be some tomcat file got corrupted while upgrade or rollback.

Thanks a lot!!

deepti_passi (BOB member since 2006-09-11)