BusinessObjects Board

The Keycode you entered is not valid. Please try again.

other Xcelsius - Crystal Dashboard Design
#1

Hi Experts

Until now in my system Crystal Xcelsius is working fine. But yesterday onwards the following Error message is giving.
“The Keycode you entered is not valid. Please try again.”

I searched in Net I got solution from the following Site.

http://myxcelsius.com/2008/09/06/xcelsius-keycode-is-missing-or-expired/

But the solution is not working fine with my system. please tell me how will I rectify this problem.

Because of this error I am unable to work since Yesterday.

Thanks in advance.

Rajani

rajani_jagan :india: (BOB member since 2008-01-23)

#2

Hi,

Even i had this issue, can you go to registry delete the license file uninstall the software and re install it works.

There will be no problem with your existing data.

Thanks
Harish

harishreddy :india: (BOB member since 2006-05-11)

#3

Hi HarishReddy

I tried in all the possible ways. i deleted the keys in regedit and uninstall and install the software even though its not working.

Please tell me any other solution for this.

Thanks
Rajani

rajani_jagan :india: (BOB member since 2008-01-23)

BO Edge Trial Install Error: product key invalid STW00140
#4

I have the same problem on a Windows XP SP3. Though, the key works fine on another Windows 2003 Server.

I tried to reinstall, delete keycode registry key, log into windows with admin rights, give all possible authorizations to every single user and every possible authorizations to Xcelsius, thought it was all about SP3 but SP2 didn’t work neither … in fact, nothing worked.

Still haven’t found a solution. BO support didn’t manage to help.

If someone finds a solution, please let us know!

titlola :fr: (BOB member since 2007-01-10)

#5

It looks wierd, are you sure the key which you are entering is till valid? I had same issue and spoke to SAP they said this i tried and its working fine.

Thanks
Harish

harishreddy :india: (BOB member since 2006-05-11)

#6

As I said, my key is said to be “not valid” on my XP SP3 but works perfectly on my Windows Server 2003… so yes, in my case, the key is valid.

titlola :fr: (BOB member since 2007-01-10)

#7

Hello,

Try these options.

Fix 1:

After installing the software, run Xcelsius once under the administrative user who installed the software. This user will be prompted to enter the keycode and has permissions to write the keycode to the registry. Non-administrators can read the registry key and run Xcelsius.

Fix 2:

Logon to the machine with administrator rights.
Run regedit and go to the key “HKEY_LOCAL_MACHINE–> SOFTWARE –> Business Objects –> Suite 12.0
Right click on Suite 12.0 and choose Permissions.
Grant Full Control to the Users group for this key.

Thanks
Harish

harishreddy :india: (BOB member since 2006-05-11)

#8

Hi,

That is what I meant by giving all rights and all authorizations to users (fix 1) and to Xcelsius (fix 2).

Still not working.

Thank you

titlola :fr: (BOB member since 2007-01-10)

#9

Hi all-

Was there any resolution to this? I am running Windows 7 and just downloaded xcelsius. Got myself a fresh key.

The install went fine (I am the only user AND I am admin) and I have yet to be able to run the program after following all the steps here and on the SAP site.

:frowning:

Patti

pattinyc :us: (BOB member since 2008-09-09)