Problem starting Crystal Reports Application Server

server administration XI Server Discussion
1

Hi All,
I am experiencing problems with RAS server (and Page Server which is probably related to first issue) under Linux RHE4.
When I run:
./ccm.sh -start all
I get this message in log:
boe_crystalrasd[11610]: Crystal Report App Server started
boe_crystalrasd[11610]: Daemon message from Starting Crystal Reports Application Server : /home/celin/bobje/enterprise115/linux_x86/ras/boe_crystalras: %2.
boe_crystalras[11612]: Report Application Server started.
boe_crystalras[11612]: Failed to create CrystalReports.AgentOptions. Please make sure DTSAgent.dll is installed. Also, make sure that DTSAgent.dll is regist
ered as an in-process COM server by running the following on the command line: ‘regsvr32.exe DTSAgent.dll’.
boe_crystalras[11612]: Cannot read from registry “CLSID{EACE192E-E798-4120-BBBC-7C345869E5D7}\InprocServer32”.
boe_crystalras[11612]: Report Application Server stopped.
boe_crystalrasd[11610]: Daemon message from Crystal Reports Application Server is down.: %2.
boe_crystalrasd[11610]: Crystal Report App Server stopped

I can log to CMS, save reports in repository etc. but I can not display the report as Page Server is not responding (and this is because of RAS server not running).
Error message for Page Server is:
boe_pagesd[14302]: The function PEOpenEngineEx failed. Reason: Report engine not opened…
boe_pagesd[14295]: Error in the report processing unit.
boe_pagesd[14295]: A Page Server subprocess was forced to terminate.
boe_pagesd[14295]: A Page Server subprocess was forced to terminate.
boe_pagesd[14295]: An error occurred while creating a Page Server subprocess.

Do you have any idea what might be the issue?

Thanks in advance
Piotr Pryzmont

pitr (BOB member since 2007-05-01)

2

Hi,
I will answer myself:)

I tried to apply patch mentioned here:

Now it looks like it is working fine.

Regards,
Piotr Pryzmont

pitr (BOB member since 2007-05-01)

3

Dear Piotr Pryzmont,
Could you please tell me how can I apply the patch you mentioned on the below link. I am having the same problem soon after I installed the Service pack 3.
Thanks in advance

Amy Khan (BOB member since 2006-04-08)

4

Save the code in the installation main directory (as patch.sh for example) and run it.
Should be about that simple.

pitr (BOB member since 2007-05-01)

5

hi, is this 100% working? how can I rollback the changes if this patch didn’t work?

I have the same problem too. I don’t know how to look at the log file since I’m a newbie. Can you teach me?

Thanks a lot.

neozeke :philippines: (BOB member since 2009-02-10)