IIS issue? Internet Explorer cannot display the webpage

server administration XI Server Discussion
1

Hi all,

following a server upgrade, Infoview, admin launchpad, and CMS have stopped functioning and show a “Internet Explorer cannot display the webpage” message instead, and I am a ittle stumped as to what to do next.

This is what I have done for now:

Checked that Business Objects app is installed
Ensured that all relevant services are running
Opened Central Configuration Manager and confirmed that Central Management Server is associated to port number 6400
Ran cmd command "netstat -a"to list all ports in use on server - port 6400 not listed …

Run Designer using following settings
CMS: :6400

This worked fine
Imported universe
Viewed values in a table through Universe designer, this worked fine too showing that there is a connection to the underlying database (and that the repository is accessible)

Started Desktop Intelligence
(Registration screen pops up)
Can create document based on universe
cannot import documents - although folders are seen, nothing is listed …

Confirmed that IIS is running by going to http://localhost (under construction page is appearing)

Also confirmed that another web application on same server is running properly

All folders with BusObj web files seem to be accounted for, I can eyeball the files (default.html etc) and that seems to be fine.
The folder/directory security through IIS manager seems to be fine …

but still none of the BusinessObjects URL are wokring …

Anybody has any clues?
Something to do with IIS I would think but I am not very knowledgeable on this I’m afraid.

Any help/clues would be fantastic,

Cheers,

B

leroyb (BOB member since 2004-02-16)

2

I know you are deploying IIS, but can you test Tomcat (if you installed and instance of it too), just to see if it is an IIS issue and not a CMS or browser issue. This will help you narrow it down.

If it is a IIS and you are running this on a Windows 2008 OS then you will be required to make some changes in IIS to make it work.

Also, it may be an issue with 64 bit driver that requires a modification.

Do another search on IIS configurations, I think you may find some information that will help you.

Nodak7 :norway: (BOB member since 2007-01-02)

3

Hi,

thanks for your reply.

I can not install TomCat or do much on that front as it is not my server and I must be careful with it.

I have (almost) managed to make it work.

It turns out that I needed to change a few settings within IIS with regards to Application Settings for a folder within the website.
I also had to add the Application Path for the cwr and the csp file types.

Things are now working provided I’m navigating to the BusObj pages from the server itself - if from a workstation on the domain then I still get a 404 (?) error.
This leads me to think that I am now dealing with a straightforward AD issue, so I will carry on with that.

As per usual when debugging this kind of stuff: logs are your friends :slight_smile:

Cheers,

B

leroyb (BOB member since 2004-02-16)

4

This may not help you, but I remembered running into an IIS issue. I have attached a SAP Knowledge Base Article. Regarding “The IIS user doesn’t have rights on the Windows temp directory”.

I hope this helps someone.
SAP Knowledge Base IIS 2008 .doc (749.0 KB)

Nodak7 :norway: (BOB member since 2007-01-02)