I have a user who is trying to download ZABO from our network on a Windows 2000 machine. She is on SP4 and I’m told that Bus Objects is not supported on SP4, but other machines in her office have SP4 and they had no problem in their download. They have IE6.
The user has tried to install 3 times and each time a different .cab file error occurs.
Here is the error
Error 1311. Source file not found C:\Documents and Settings/userid name/Local Settings/Temporary Internet Files/Content.IE5/K1UZCD2B/sql22599[1].cab. Verify that the file exists and that you can access it (ERROR: STW 00330)
Then same message but con5740[2].cab
Then last try errored on tfc22044[5].cab
Perhaps these troubleshooting steps will help. On the client machine:
1- In IE go to ‘Tools - Options - Settings - View Objects’. If any objects appear here, delete them.
2- While you’re in the IE Options panel, go to the Advanced Tab. Ensure "Use Java 2 v1.4.0_03 for " is deselected.
3- Go to the Control Panel “Add Remove Programs” dialog and Remove BusinessObjects (if it appears).
4- In the Registry, do a backup, then delete the ‘BusinessObjects’ keys under HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. Then do a search on “ZABO”, “BUSOBJ”, “BusinessObjects”, “BO6Bootstrap”, “WebI” and delete associated registry keys.
5- Reboot the client machine and try the ZABO download again.
I understand what to do for steps 1-3. Step 4, when you say registry where do I need to access that. Can you please give me a little more specific details since I’m not a techy. Thanks
If you are not familiar with modifying the Windows Registry, I would be very careful. In fact I would first do a little research on how to back up and restore the Registry. Try looking in Windows Help (Start - Help) or on microsoft.com in their Knowledge Base or Tech Net. Basically, the Registry is not something you want to mess with if you’re not sure how to backup and restore it. The way to get to the Registry Editor is ‘Start - Run’ enter the command ‘regedit’.
Also, I would experiment first on a development machine. Don’t try editing the Registry for the first time on a production user machine.
For your current issue, I would just deleting the ‘BusinessObjects’ keys under HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER and see if that works well enough. If not, you can do searches for other BusinessObjects-related registry keys and delete them. Just beware and be careful.
The above instructions did not help, but in the meantime the users harddrive crashed and the tech people upgraded her to XP. Once she was on XP she had no problems downloading ZABO.
(BOB member since 2002-09-06)
(BOB member since 2002-09-06)