Your session timed out.Close the Java interface and log on a

building reports webintelligence
1

Hello,

When we try to refresh the webi reports via BI Launchpad, it throws error as
“Your session has timed out.Close out the Java interface and log in again.”
This error is observed within few seconds.

The report runs fine with same prompts when scheduled.
This behavior is observed since past few weeks only. Prior to that the reports used to run fine. I am just able to figure what is causing this issue suddenly.

We do not have any client tools to replicate the issue.
Also, when the report opens in HTML mode, the report refreshes forever and when we open the report in Applet mode, it throws this error.

BO: 4.1 SP 10
Back-end : BW 7.2
Java: 1.8.192

Thanks!

Regards,
Hetal

HetalKataria (BOB member since 2017-10-17)

2

Do you have a load balancer? Or reverse proxy? I’ve seen this when not all timeouts are set correctly.

Nick Daniels :uk: (BOB member since 2002-08-15)

3

Hello,

There is no load balance or reverse proxy.
These reports used to run earlier and all of sudden it is throwing error. (Recently no changes were made to the system also)

HetalKataria (BOB member since 2017-10-17)

4

Something must have changed. Same with all browsers?

Nick Daniels :uk: (BOB member since 2002-08-15)

5

Hello,

Behavior is same across the browsers.
I am not sure what must have changed…struggling to understand the same and narrow the issue.

Thanks!

HetalKataria (BOB member since 2017-10-17)

6

Could someone have changed the session timeout in the CMC or web.xml?

Nick Daniels :uk: (BOB member since 2002-08-15)

7

Hello,

I did check the timeout settings.
For the tomcat xml file it still shows 20 min-Default
and same for WIP - Its all default.

Are you pointing to some specific timeouts… Can you name some ,so i can check that.

Thanks!

HetalKataria (BOB member since 2017-10-17)

8

No those were the timeouts I meant. Try using Telerik Fiddler to track the problem down.

Nick Daniels :uk: (BOB member since 2002-08-15)

9

Have a look at this: