We have 20 concurrent licence,and at this stage i don’t think there are 20 people working concurrently.
One of my user got an error message stating "all users logged in "
How can i check this and fix it ?
Please find error msg screen shot attached.
Help would be much appreciated.
Regards
Keerth.
Keerth007 
(BOB member since 2009-03-21)
The only way to “CHECK” it that I’m aware of is to log into the CMC, and look at “Sessions”.
However, you’re likely running into the same problem we realized when we originally started looking into using concurent licensing.
Assuming all 20 of your seats are showing as used:
The root of the problem is actually two fold… 1) Your users are not logging out properly… they MUST hit the Logout option for the system to release the seat. Otherwise it will hold onto the seat until the system times their session out. 2) Your session timeout is probably too long. Though this is debatable as you don’t want to make it too short so people get kicked out too ofte. You need to find a balance between seats being used up due to #1 above vs people getting kicked out too often for not ‘doing something’.
Lastly, the main reason our company scrapped the idea of concurent licensing is that there is no way to ‘Kick’ a seat. If all 20 of your seats are showing as used, for example, and you know that only 2 are in the system. You have no way to kick the other 18. The only way to kick seats is an all-or-nothing approach, and that is to restart the server.
Horrible user implementation in my opinion, but then again that’s why most systems I’ve worked on ended up being enterprise licensing for larger companies.
JPetlev (BOB member since 2006-11-01)
Thanks JPetlev for your swift repsonse.
Well i would love to switch to enterprise style.As we call know finance and budget in a small compan matters.So for now ,I don’t think they can change type of licences.
So if i restart central management server ,in off peak hours.Will that solve my problem ?? Any disadvantages ?
Thanks
Keerth.
Keerth007 
(BOB member since 2009-03-21)
Keerth, the sessions on CMC is not entirely accurate because BusinessObjects does not clean up in a timely fashion. You can query the system database to find out who has been idling for x amount of time, then you can terminate that user’s session programmatically. But of course, the downside is that you have to know how to use the SDK.
substring 
(BOB member since 2004-01-16)