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XI 4.2 admin password is not working

For a given environment on XI 4.2 ,all of a sudden the password is not working for the Admin user. We are unable to log on to BO as Admin. We have tried everything but it is not working. . is there a way to resolve this issue?

1679970 - How to reset the Administrator password in Business Intelligence platform on Windows 4.x [video] ( :lock: SAP Site Login required)

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