WebIntelligence Administrative Console not working

system · August 24, 2006, 6:59am

Hi all.
Have just completed the installation and setup of a test Business Objects environment consisting of Business Objects 5.1.4/WebIntelligence 2.7.

Everything is currently working fine except I cannot get the WebIntelligence Administrative Console running on the test server.
I can however, run the Administrative Console for my test environment, from the live server.

The Login window appears but once I press the login button (with correct details or not) the page/application freezes.

I believe it is a Java related error causing this problem.
I have checked the PATH Environment Variable which looks fine.
There is no CLASSPATH variable availabe in my SET command.

I have tried many different versions of Java, ranging from 1.3.1 - 1.5.0 and none has worked yet.

The error message that constantly appears in the Java console window is:
…
java.lang.NoSuchMethodError
at bo.wi.adm.Frontal.corbaInit(Frontal.java)
at bo.wi.adm.Frontal.performCommand(Frontal.java)
at netscape.application.TextField.sendCommand(TextField.java:1871)
at netscape.application.TextField.sendCommitCommandTextField.java:1894)
at netscape.application.TextField._keyDown(TextField.java:1496)
at netscape.application.TextField.keyDown(TextField.java:1678)
at bo.wi.adm.PasswordField.keyDown(PasswordField.java)
at netscape.application.RootView._keyDown(RootView.java:859)
at netscape.application.RootView.processEvent(RootView.java:1052)
at netscape.application.EventLoop.processEvent(EventLoop.java:130)
at netscape.application.EventLoop.run(EventLoop.java:162)
at netscape.application.Application.run(Application.java:188)
at netscape.application.FoundationApplet.run(FoundationApplet.java:106)
at java.lang.Thread.run(Unknown Source)
…

Any help on this would be greatly appreciated.

veybo (BOB member since 2006-08-22)

system · August 24, 2006, 10:53pm

I can’t remember the details – but I believe that when our server went behind a firewall, they had to add specific firewall rules to allow the admin traffic in. I’m sorry, but I don’t remember what port(s) were involved.

Anita Craig (BOB member since 2002-06-17)

system · August 28, 2006, 12:22am

Hi. Thanks for the suggestion.
Unfortunately the server is not behind a firewall.

Anybody else have any other suggestions that I can try at all?

veybo (BOB member since 2006-08-22)

system · August 30, 2006, 1:23am

I have found a solution to my problem.
I couldn’t get any versions of Java to successfully run the Administrative Console so I started comparing browser settings between the working live system and the test system I am creating.

I noticed in the live system that under “Internet Options” -> “Advanced” there was a section for “Microsoft VM” that I couldn’t locate on my test server.
Microsoft VM is no longer distributed with Internet Explorer anymore.

After searching on the net I eventually found an executable to install Microsoft VM on my test server and now the Administrative Console is working fine.

veybo (BOB member since 2006-08-22)

system · August 30, 2006, 3:21pm

I had similar situation with BOE115, I removed .net framework and let the
BO install it during the install. It works !

Suma9898 (BOB member since 2006-08-30)

system · October 30, 2006, 5:15pm

Hi,

I think you may restart your Web server

Cheers

bogdan agape (BOB member since 2004-09-08)