WEBI RICH CLIENT opening issue

building reports webintelligence
1

When I try to launch WEBI RICH CLIENT returns the following message:
“Your session timed out. Close the java interface and log on again”.
We have currently installed BO 4.1 SP06 and Patch 01 in both server and client. This is not a issue in every client machine. We are having this issue in one client machine only. If you have a solution please respond me back. Thanks in advance!!

KUA (BOB member since 2007-12-09)

2

Hi,
try locating the LocData folder under My SAP BusinnesObjects Documents and delete all files from the LocData folder
Regards,
Rogerio

rgoulart :brazil: (BOB member since 2011-08-21)

3

We have the same issue with SBOP 4.1 SP06 as described in the initial post on EVERY client. WRC failed to start with this error. Deleting the LocData isn’t helping, delete the complete folder “My SAP BusinnesObjects Documents” isn’t helping, delete businessobjects objects in “User\AppData\Local or LocalLow” isn’t helping.
When I turned off the network adapters THEN I can start WRC. After enabling the network adapters again I can login to all of our SBOP servers. But we have do this procedure every time. But this can’t be a “solution” for our BO users :hb:
I have an open OSS ticket since a few weeks but no solution after doing the following things:

  • Deinstall and Reinstall
  • try to start WRC in 3-tier mode
  • make sure that there is only one version of WRC installed
  • deinstall and reinstall different java 7 and 8 versions
  • disable the McAfee On-Access scanner
  • define exclusions in McAffee for the install folder

There is a logfile for every failed attempt to start WRC (see attachment)

Before the installation of WRC SP06 (full install) we was running on SP04 (server and client) - right know the production server is still on SP04 and all users are back on SP04 client tools. The test server is on SP06 - client tools as well and running fine (inside the virtuell server). No changes on any kind of firewall settings or something else since the error occurs

Are there someone with better suggestions then SAP Support?

Regards,
Michael
Webi Trace Logs.zip (2.0 KB)

mkahnt (BOB member since 2015-10-20)

4

Is the user correctly closing down any and all instances of WRC in the systray before retrying?

Also, is it one machine or one user on one machine?

5

Thanks for your response. Verified my “LocData” folder is already empty.

KUA (BOB member since 2007-12-09)

6

There is no WRC icon in Systray. Second answer is: it is one machine(tested by multilple users).

KUA (BOB member since 2007-12-09)

7

I’m on 4.1 SP 05, and got this problem … today.
Java is 1.8_212 on my machine (both 32 and 64 bit installed) … but as rich Client won’t open, how can I “set” the right java engine to be used ?

My attention brought to the roblem by “helpdesk”, who installed a brand new Windows machine for someone, and tried to test if RC would launch.
It doesn’t.

On that machine, java version is 1.8.0_74 , which worked fine in the browsers up to …
(should still work or helpdesk would 've been DOD’d by the complaints rolling in)
Personally never use RC, but that user (who will get the new PC by monday) uses it all the time.

Thinking about : do Oracle client/connector need to be available in 32+64 bit as well ?

While I am typing, get a call:
“McAfee was interfering with the install” …
For that new machine, disabling McAfee, re-installing Rich Client, re-enabling the antivirus …
helped.

Now looking how to proceed on MY machine.

RensH :belgium: (BOB member since 2007-06-18)

8

If you have the correct version of Java installed on your machine, you can specify it within the Java option in the Control Panel.