Very long time to open Webi reports

server administration XI Server Discussion
1

We just migrated to XI 3.1 SP4 from XI R2. Occasionally it takes very long time to open a webi report, and very often it does not open at all.

When I restart both servers (we have two VM Win2003 servers) everything goes back to normal. Restarting SIA does not help.

I also noticed that when things are OK, it takes about 2 min to open and close Webi Processing Server in CMC. When the report retrieval issue is happening - I can not open this Webi Processing server at all.

Other servers can be opened just fine.

Both servers have 20 GB of memory each and Memory Maximum Threshold is set to 2000.

Does anyone have any ideas?

Thanks!

DZ2209 (BOB member since 2008-07-18)

2

Did you try using DHTML viewer …? Give that a try…

BO_Chief :us: (BOB member since 2004-06-06)

3

Try modifying the ncs.conf setting as described by alpha1145 in this thread https://bobj-board.org/t/158544. It has helped us a lot (SP3 FP3.4).

Kind regards
Jonas

johy :sweden: (BOB member since 2004-09-01)

4

What is the DHTML viewer? Is it a preference setting in Webi?

DZ2209 (BOB member since 2008-07-18)