USR0057

general discussion
1

Hi All,

Sorry for pesturing you again with the same topic. But I couldn’t find the answer anywhere. And I am not sure if anyone has ever related the error in this manner.

The technology we are using is -
BO6.5.1
Oracle 9i repository
Windows XP

Starting from scratch, just to cover all points -
When I joined, I used a new laptop of User A, she got that day before ;). I installed the BO Full client version for all users on that and it was working all fine. When user A started using the same BO, it was all fine. Yesterday User B complaint her BO full client coming across the error - USR0057
CS
DBDriver failed to load : C:\Program Files\Business Objects\BusinessObjects Enterprise 6\dataAccess\RDBMS\connectionServer\dbd_oci9.dll (Access is denied.
)
0

User B added that he is unable to login from any machine.

We tried User B’s BO login on User A’s laptop, it threw the above error for User B’s BO login and for mine too, while User A could login without any issues.

We logged off the User A from the machine, open the machine using my login as the BO was installed from my login and tried login for all three users, which was success.

We returned back to the windows login of User A and now BO of User A could not let any login but pops up with the above error.

BO is not corrupt, Oracle is not corrupt, Registry is not corrupt as all logins are still working using my windows login.

User A and I, we both have Administrator rights on User A’s laptop. It should behave same for both the users.

Does anyone have any idea, Why are we coming across this error?

We are getting this error USR0057
CS
DBDriver failed to load : C:\Program Files\Business Objects\BusinessObjects Enterprise 6\dataAccess\RDBMS\connectionServer\dbd_oci9.dll (Access is denied.
)
0
on three machines.

What shall I do to help my users?

Please help!!!

soneasharma (BOB member since 2007-03-29)

2

Sounds pretty quirky; does the OS user have administrative access. Are there any Active Directory restrictions on that user? Shouldn’t make a difference, but thought I’d put that out there.

bension (BOB member since 2005-09-01)

3

It was due to the Administrator rights.

In the whole process of fixes and tries for User B, somehow User A’s admin profile got deleted.

We granted her user with admin rights, and everything is resumed back :slight_smile:

Same seems to be the issue with User B as she too doesn’t have admin rights on her laptop. We will be contacting IT department to grant her too the admin rights.

Thanks a lot :slight_smile:

soneasharma (BOB member since 2007-03-29)

4

I’ve figured it after a day of messing

We are runing Windows XP SP3

I have created an AD group called Businessobjects
Can give Full control to this file

c:\windows\system32\msorcl32.dll

And full access to c:\oracle\ora92

This works perfectly for us

sam.deakin (BOB member since 2009-10-16)