Does anyone survey their Business Objects users in real-time? I’m thinking of the surveys you get after buying something online. After you complete the purchase, a popup window appears and asks you to complete the survey.
Can this be done with the Infoview logout process?
cppwiz 
(BOB member since 2007-09-13)
Sure you can. Just modify the code to redirect the users to your survey web page when logging off.
With that being said, there is really no need to do that as your situation is entirely different from a public web site. Your users are within your organization and you know who they are. Why not just send them a survey email? Wouldn’t it be a whole lot easier assuming it is just a one-off thing?
substring (BOB member since 2004-01-16)
I used to work for a place that kept Outlook e-mail lists of the Data Warehouse/Data Mart users.
Anytime we had a survey or bulletin, we’d send an e-mail to that list. It was a manual process, as you can imagine, but it worked well.
Judy
JMulders (BOB member since 2002-06-20)
Email is possible for a longer survey, but then you’re also surveying people who might infrequently use the system. I’m thinking a very quick 3 to 5 question survey will be more useful and a truer representation of the end user experience.
I found this topic and will try adding a new popup window to the user logout process:
https://bobj-board.org/t/77828
cppwiz (BOB member since 2007-09-13)
Not exactly. Majority of the users will not have time to answer any survey question after exiting Infoview. Most of them will simply click “no” or “cancel”, and get on their life.
Writing a pop-up window is fun and is good for learning purpose. Go for it if you have the time. But it really has no added value to your survey.
substring 
(BOB member since 2004-01-16)
Find key users and go and interview them. People love to feel important and wanted and will tell you far more in the privacy and comfort of a one to one chat. Sit together at a PC if required and ask them if there’s anything that they’ve wondered about - how to change filters, etc.
You’ll serve a few purposes then; gauge how well your users know the product, how much they use it and what they use it for. It may well be that you can save them a lot of time and effort and tips and tricks passed on will gain brownie points too. Don’t lose sight of the personal touch. 8)