BusinessObjects Board

User inbox report count not matching CMC view

security CMC
#1

I am attempting to set some limits on users who receive daily reports to their BI inbox. I sent out some emails to users who had over 1k of reports in their inbox. One user sent me a puzzling reply. CMC shows 1371 reports under her ID in her inbox. When she opens up her inbox there are only 17. I went to her desk and verified she was logged into our production environment and she only sees 17 reports.

I sent out a couple of dozen emails yesterday and so far she is the only one noticing any difference than CMC totals.

BI 4.2 SP04 Windows servers, SQL server CMS
:hb:

Mike Murray :us: (BOB member since 2005-12-23)

#2

Are the other reports in her inbox owned by a different user?

joepeters :us: (BOB member since 2002-08-29)

#3

They were scheduled by a different user and sent out to multiple inboxes.

Mike Murray :us: (BOB member since 2005-12-23)

#4

Then the users should be able to see these in their Inbox as that’s the whole purpose, right?

Did you happen to grab a screenshot of what the user could see to compare to what you can see in the CMC? That might reveal something different.

#5

No I didn’t but I was able to send her a report and she got it. Something appears to be cross linked. The reports I was seeing in CMC were all dated the night I migrated her inbox. Writing it off to gremlins …

Mike Murray :us: (BOB member since 2005-12-23)

#6

It could be an ownership issue like Joe said then.

You could try replicating your migration procedure for one report and see if she can see that one to confirm.