Upgrade from XIR2 to XI 3.0, CMC starts ok but not Tomcat

server administration XI Server Discussion
1

Hi All,

During the upgrade to XI 3.0, I selected to install the new Tomcat service which comes with the installation. But the Tomcat is not starting, below is the jakarta_service log file

[2008-04-08 09:59:50] [info] Running Service…

[2008-04-08 09:59:50] [info] Starting service…

[2008-04-08 09:59:50] [info] Error occurred during initialization of VM

[2008-04-08 09:59:50] [info] Could not reserve enough space for object heap

[2008-04-08 09:59:50] [info]
[2008-04-08 09:59:50] [409 javajni.c] [error] CreateJavaVM Failed
[2008-04-08 09:59:50] [930 prunsrv.c] [error] Failed initializing java C:\Program Files\Business Objects\Tomcat55\bin\bootstrap.jar;C:\Program Files\Business Objects\javasdk\lib\tools.jar
[2008-04-08 09:59:50] [1179 prunsrv.c] [error] ServiceStart returned 2
[2008-04-08 09:59:50] [info] Run service finished.
[2008-04-08 09:59:50] [info] Procrun finished.

When I manually run the tomcat5.exe, it returns the following error message

C:\Program Files\Business Objects\Tomcat55\bin>tomcat5
[2008-04-08 11:09:23] [402 prunsrv.c] [error]
The system cannot find the file specified.
[2008-04-08 11:09:23] [1246 prunsrv.c] [error]
Load configuration failed

Please help… :hb:

Thanks

Dennis

dxtang (BOB member since 2007-04-03)

2

Did you resolve this?

maverick976 :us: (BOB member since 2004-07-06)

3

Hi
Have you checked that to tomcat files exist in the stated directory.
In the ‘Services’ tomcat was still there but wouldn’t start, and then when installing BOXi30, it didn’t give me to option to re install tomcat.
I had this happen and had to remove all mention of tomacat in the registry, and get BOXi and tomcat to re-install. It was fine after that.

Xavier :ireland: (BOB member since 2006-12-18)

4

I actually found the java tab of the Tomcat service had been screwed up. I copied the text from a working server and it started right up. Unfortunately, this was after a complete reinstall that didnt do anything. The install package should definately be modified to remove tomcat (if installed from BO software) and/or repair the tomcat portion of the install.

maverick976 :us: (BOB member since 2004-07-06)