BusinessObjects Board

Unknown internal error

server administration Web Intelligence 6.x Servers
#1

Hello,

A client phoned me about a problem when he wants to connect to webintelligence. On the link http://servername/wiasp/ he enters the login and password, and after few seconds, the page stands still with this simple message :

Unknown internal error, written in red.

I tried to connect with our account, same problem. I tried an extraction for the client on our DeskI application, and it worked. But nobody can access the infowiew page.

Nevertheless, I found a log which contains many errors and exceptions :

Exception when starting process servername@wiqt$2 : unable to start the process ‘servername@wiqt$2’ : com.bo.asf.imr.ProcessProxyException: unable to start the process servername@wiqt$2’ : com.iona.corba.IT_LocationCommon.StartProcessFailed: IDL:iona.com/IT_LocationCommon/StartProcessFailed:1.0
2010/04/14 12:05:40.092|>>|E||2420|0| |||||||||||||||!!!
2010/04/14 12:05:40.092|>=|E||2420|0| |||||||||||||||Exception when starting process servername@wiqt$3 : unable to start the process ‘servername@wiqt$3’ : com.bo.asf.imr.ProcessProxyException: unable to start the process servername@wiqt$3’ : com.iona.corba.IT_LocationCommon.StartProcessFailed: IDL:iona.com/IT_LocationCommon/StartProcessFailed:1.0
2010/04/14 12:05:40.108|>>|E||2420|0| |||||||||||||||!!!
2010/04/14 12:05:40.108|>=|E||2420|0| |||||||||||||||Exception when starting process servername@WIOLAPGenerator$1 : unable to start the process ‘servername@WIOLAPGenerator$1’ : com.bo.asf.imr.ProcessProxyException: unable to start the process ‘servername@WIOLAPGenerator$1’ : com.iona.corba.IT_LocationCommon.StartProcessFailed: IDL:iona.com/IT_LocationCommon/StartProcessFailed:1.0
2010/04/14 12:05:40.108|>>|E||2420|0| |||||||||||||||!!!
2010/04/14 12:05:40.124|>=|E||2420|0| |||||||||||||||Exception when starting process servername@WIBCAManager : unable to start the process servername@WIBCAManager’ : com.bo.asf.imr.ProcessProxyException: unable to start the process servername@WIBCAManager’ : com.iona.corba.IT_LocationCommon.StartProcessFailed: IDL:iona.com/IT_LocationCommon/StartProcessFailed:1.0

and it goes on with many other processes. what should I do ?

unsurgent (BOB member since 2010-02-26)

#2

Hi,

Just a simple idea - have you tried rebooting the server? Sometimes problems of this kind are “fixed” after the restart.

Marek Chladny :slovakia: (BOB member since 2003-11-27)