Unhandled exception : code c0000005

building reports desktopintelligence
1

I installed BOXIR2 SP2,Productivity Pack(Voyager),SP3,SP4,FP4.1,FP4.2,FP4.3 and SP5 softwares on Prod server.

Everything is working fine except Desktop Intelligence report.

From Infoview i’m running DeskI report then i’m getting error .
When am i creating new deski report in infoview i’m getting error and also when am i creating new deski report from Desktop intelligence tool .

Please suggest how to solve the issue. It’s very very Urgent.

Error is like :

1 processor P Family 6 Model 15 Stepping 8
Windows 2000 Server (Terminal Server) v5.2 build 3790 (S)
Physical Total/Avail: 2.097.151 Kb / 2.097.151 Kb
Temp directory C:\DOCUME~1\TEMP~1.INC\LOCALS~1\Temp\2\ (1 Kb available)
‘Unknown’ video card
1024 x 768 with 65536 colors

Unhandled Exception
Code: c0000005
Description: EXCEPTION_ACCESS_VIOLATION

surendramca (BOB member since 2009-12-06)

2

Are you able to login to Desktop intelligence through the Deski client?
Try creating the report after login to Deski through client and check whether you are able to and let us know the result.

sukrav :india: (BOB member since 2008-01-29)

3

Hi , We are a logging in to Deski client and it pop’s up with the following error.

Attached is the error we are experiencing. steps performed are

  1. Opened Desktop Intelligence client prompts this error. (attached in the notepad)

  2. tried to click on a Deski gives the following errors attached

We had freshly installed Sp2, SP3, SP4, SP5 with all the fix packs.
The credentials used were Administrator which comes by default.
PM Deski errors -1.jpg
PM Deski errors.jpg
DeskiError.txt (18.0 KB)

Sunnygud (BOB member since 2009-05-26)