Unable to select color from color pallette

building reports webintelligence
1

Recently experienced an odd behavior when attempting to alter the color of a cell in a WebI XIr2 report. Selected the cell Properties–Appearrance–>Background Color. When selecting the dropdown for the color pallette, it displays correctly. However when the user selected any color…nothing happened. Now, the interesting thing is that the behavior occurred in a training room for most of the users, not all. No business user outside the room reported the behavior. In a recent test on my browser, I would sometimes have to click multiple times to get the color to select.

Anyone experience the same and resolved it somehow?

kmspsu93 :us: (BOB member since 2006-04-06)

2

Yes I did face this issue but was not able to find the root cause.
I believe it has something to do with the settings on your machine.
I had to manually insert the code to change the colour.
Atleast you were lucky to get the pallette by clicking n times, where in I couldn’t !

Sreedhar_GP (BOB member since 2004-11-03)

3

Hi!

It is a machine related issue. I was getting the same error but when I logged in from other machine with same username and password it was working fine.

Vikky :india: (BOB member since 2006-09-06)

4

Hi All,

I am also facing the same problem; Its XI R2 not sure about SP. Please let me know if you have any solution

Thanks
Kumar

bo_kumar (BOB member since 2005-10-05)

5

We had the same problem. Was resolved after we updated Java Runtime on client machine.

shevr :canada: (BOB member since 2006-04-27)

6

Can anyone tell me what particular settings on the machine this is related to? I have run into this issue of not being able to click to select the background color on the palette with a handful of machines. I appreciate the workaround tips, but I’d really like to get to the source of the problem, if anyone has figured it out. Thanks.

Darlene

damoore :us: (BOB member since 2007-09-27)

7

Hi all,

I had the same problem when I was working with my previous client. With the present customer, there is no such problem. So, i belieive this is got to do something with Monthly Hot Fixes or Fix Packs. Currently, we are using MHF-17

Each colour is associated with a 3 number code i.e. say (255,255,255) for white colour, (0,0,0) for Black color and so on. So, the workaround for this problem what we found out in our previous project is “Type in” these values instead, if you have problems in selecting the color. These values can be typed in the place where the number is already displayed for the present color.

Regards,
Srivatsa

srivatsakr :india: (BOB member since 2007-07-27)

8

Yes, this seems to happen with certain flavours of Java. If it works on one machine and not another the Java version is likely to be different.

Mak 1 :uk: (BOB member since 2005-01-06)

9

I will also state it has to do with the Java version and so you know SP3 (latest service pack) now supports the latest Java version (1.6).

pullesb :us: (BOB member since 2006-10-02)

10

I am agreed with srivatsakr. Just use the HTML color codes. I do use these codes all the time.
To get them , search the web.

Binary :australia: (BOB member since 2006-09-27)

11

Another workaround is to use the icon (top of your screen) to change the colour of your cells.

In my case the colour option under properties doesn’t work but the icon does.

Yvon

Yvon P (BOB member since 2006-04-27)

12

We are also having this problem, but as previous mentioned the drop down at the top of the screen works. The Properties > Cell Colour does not.

Our java version is 1.4.2_04. Seems to work on some PC’s and not other so may not strictly be a Java issue.

simon_cse :uk: (BOB member since 2007-06-29)

13

We are also having this problem, but as previous mentioned the drop down at the top of the screen works. The Properties > Cell Colour does not.

Our java version is 1.4.2_07. Seems to work on some PC’s and not other so may not strictly be a Java issue.

simon_cse :uk: (BOB member since 2007-06-29)

14

I had this problem too and found that Java 1.5.0 fixed it.

KrisF :us: (BOB member since 2007-07-23)

15

At least one of our users is having the same issue, and she’s on JRE version 1.4.2_03. The funny thing is is that I’m on the same version and I’ve never had the issue. We’re on XI R2 SP3.

We’re afraid to upgrade to a higher JRE version because we’re still running 6.5 and don’t want to run into issues.

Has anyone found the solution or cause of this issue?

Thank you,

Kevin

kvangor :us: (BOB member since 2003-03-20)

16

umm you might find this breaks more than it fixes!

Workaround I found was to use the keyboard arrow keys to select the colour.

dessa :madagascar: (BOB member since 2004-01-29)

17

We also noticed the issue today. SP3 was loaded last week. I do not believe we had the issue before loading SP3.

sruggero :us: (BOB member since 2007-10-20)

18

SP3 now supports the latest version of Java (1.6) and I have noticed a bit more stability with this version as well.

pullesb :us: (BOB member since 2006-10-02)

19

I’ve found out you can resolve this bug by right-clicking then left-clicking very quickly on the colour, and it will work.

However, it seems to be an issue with the JRE installed, as someone mentioned. BO published a KB article on it, which can be found here - http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=3508376&sliceId=&dialogID=19564350&stateId=1%200%2019566262.

Thanks

josh.fletcher :australia: (BOB member since 2007-01-08)

20

The old game playing skills may still come in useful then… :rotf: .

Mak 1 :uk: (BOB member since 2005-01-06)