We implemented that change and unfortunately it does not appear to have resolved it.
We have 3 Servers, 2 of which have a CMS up and running (Servers A and B). Servers B and C are mainly used for processing reports so contain adaptive job server and webi processing servers.
If I turn off the CMS on Server B then the schedules will run without problems overnight, but if I turn them on again it will fail with the error above. The servers can see each other and the ports used are open and not hindered by any firewalls.
If I restart the Servers this seems to temporaril fix the issue, but occurs relatively soon after.
Any thoughts or potential areas I should be considering?
We have been experiecing a similar issue which interupts our published reports. The rest of the environment works correctly but this is causing us issues:
BO 3.1 SP3 FP6
BusinessObjects_PublicationAdminLog_Instance_447973 - [Publication ID # 447973] - Scheduling document job “XXXXX” (ID:XXXX) failed: Unable to reconnect to the CMS XXXXXXX. The session has been logged off or has expired. (FWM 01002) (FBE60502)
we upgraded to SP6 about 5 weeks ago and everything has been fine, till last night when 50% of our scheduled reports were hit by the same error…
failed: Unable to reconnect to the CMS XXXXXXXXXX. The session has been logged off or has expired. (FWM 01002) (FBE60502)
FULL TXT LOG
2013-09-05 07:00:45,166 INFO [pool-4-thread-11] BusinessObjects_PublicationAdminLog_Instance_1816330 - [Publication ID # 1816330] - Running publication instance.
2013-09-05 07:00:45,354 INFO [pool-4-thread-11] BusinessObjects_PublicationAdminLog_Instance_1816330 - [Publication ID # 1816330] - The global delivery rule for this publication was met; publication processing will now begin.
2013-09-05 07:00:50,635 ERROR [PublishingService:HandlerPool-34] BusinessObjects_PublicationAdminLog_Instance_1816330 - [Publication ID # 1816330] - Scheduling document job "Message Queue Volume Summary" (ID: 1,816,348) failed: Unable to reconnect to the CMS XXXXXXXXXX. The session has been logged off or has expired. (FWM 01002) (FBE60502)
2013-09-05 07:00:50,791 INFO [pool-4-thread-11] BusinessObjects_PublicationAdminLog_Instance_1816330 - [Publication ID # 1816330] - Publication scheduling complete.
I’ve not tweaked the settings as mentioned in the first post as we’ve been running fine for weeks on this service pack and didn’t see this problem prior to SP6 where we were on SP2.5
I am not sure if you guys have resolved this problem at your respective environments. We faced the same error with BO XI R3 SP5 on one of our Production environments. As I had faced it earlier as well, there were a couple of steps mentioned in the SAP note which helped resolve the problem. Here are the steps for your reference incase you/anyone is stuck with the issue:
SAP released note 1422296 about this on 15.10.2010 15:24:14.
1422296 - Error:’ Unable to reconnect to CMS :6400. The session has been logged off or has expired.(FWM 01002)’ with BusinessObjects XI 3.1.
Symptom
Not able to schedule WebIntelligence reports.
Reports fail with error:‘Unable to reconnect to CMS :6400. The session has been logged off or has expired.(FWM 01002)’
Environment
BusinessObjects XI 3.1.
Reproducing the Issue
Schedule a WebIntelligence report to run now.
Reports fails with error:u2018Unable to reconnect to CMS :6400. The session has been logged off or has expired.(FWM 01002)’
Resolution
From Central Configuration Manager, disable all the services and re-enable them.
Log into Central Management Console and go to the server area.
Go to the properties of Central Management Server, in command line parameters type -requesttimeout 3600000.
Save the changes and restart the server.
Follow the same steps for WebIntelligence Processing Server and Adapter Job Server.
Go to the connection server properties and increase “Ideal connection timeout” to 120, restart the server
Keywords
reconnect, FWM 01002, schedule, WebI.
Header Data
Released on 15.10.2010 15:24:14
Release status Released to Customer
Component BI-BIP-PUB Publishing and scheduling in InfoView/BI launch pad
Priority Normal
Category Problem
Hope it helps!!
Thank You
Avinash Murali
Technical Analyst
Business Objects XI R2/3.X/BOE BI 4.0
(BOB member since 2010-07-20)
(BOB member since 2006-09-05)
(BOB member since 2010-02-23)