Unable to edit crystal reports from Infoview

server administration XI Server Discussion
1

Hi all,

we’ve installed BOXI R3 in a test environment - everything looks cool (SSO etc.) . But now i missed the RAS functionality to create or edit crystal reports from Infoview.
(ReportApplicationService is installed and running/activated)

I’ve searched the CMC (Permissions and so on) , SAP Knowledgebases and this Board without success.

Could it be that this feature was removed in R3 - or i am complete blind :frowning:

Many thanks in advance

Regards Sven

seiferts :de: (BOB member since 2008-04-16)

2

What license do you have?
You either get ALL products - Premium i think it’s called - or the basic enterprise license where you have to select either the BO or the Crystal stack.

MikeD :south_africa: (BOB member since 2002-06-18)

3

Hi Mike,

thanks for your reply.

Yes, it’s the Premium Edition of BOXI R3 - I mean (please correct me if it’s a illusion) that in this edition the feature is licenced.

Regards Sven

seiferts :de: (BOB member since 2008-04-16)

4

How do you expect to create Crystal Reports from Infoview? You create Crystal report using Crystal client and export/publish it to Infoview.

zack :us: (BOB member since 2007-08-02)

5

This place went for the BO route so it’s hard to emulate - but yes, Crystal was discussed in the licensing meet with the vendor so it should be supported.

Have you run that post install health check application?
Or had a look in the CMC under Applications to see what modules are listed?

MikeD :south_africa: (BOB member since 2002-06-18)

6

hi Mike,

the Deployment Diagnostic Tool fails at step “Crystal Reports Functionality”

Here an extract from the xml logfile:

TestClass>CrystalReportsTier
7
Crystal Reports Tier
Tests Crystal Reports Functionality
fail
Failed to add tables to test report from XML source. Scheduling Crystal Report failed. --Document: " Diagnostic CR Document Test" not found. null

Each other diagnostic step runs successfully.

Any other ideas ?

Regards Sven

seiferts :de: (BOB member since 2008-04-16)

7

Then you have not successfully installed the Crystal component - check your install log files to look for probably causes.

MikeD :south_africa: (BOB member since 2002-06-18)