Mods, please move this to the appropriate section if necessary, as this involves a lot of moving parts
Hi Gurus,
When I try to access the dashboard (using excelsius) I made through BI Launchpad, I get erratic instances of the generic “could not get document information” error message. The dashboard is based off 12 WEBI reports inserted in an Excel through Live Office. All 12 reports are set to obtain the latest instance.
I have all 12 reports as scheduled. When I tried to refresh the Live Office objects in the Excel, I got the following message:
Unable to connect to service WebiPlugin.WebiSession from server (FWM 01006) (Error: INF)
This is the cause of the “could not get document information” message on the Dashboard end. Doing a bit of Googling resulted in the suggestion of adding more WebiProcessing servers, so I did. However, the problem persists.
Has anyone else gotten this scenario and what did you do to fix it? Note that even when the “Could not get document information” error message appears, it seems the correct values are still obtained.
hueysantiago (BOB member since 2015-08-03)