Transport error: Communication failure.(FWM 00001)

system · November 9, 2012, 3:18pm

I am unable to logon to CMS or INFOVIEW, the passwords i have entered are cirrect and network is perfect. I tried to restart the server intelligence agent. But i couldn’t logon into it too. I get an error like this <Transport error: Communication failure.(FWM 00001)>. I tried everything(restarted services ,restarted servers but nothing is working). Please help me if you have any ideas.

anilkumar.m (BOB member since 2012-07-10)

system · November 10, 2012, 10:54pm

What is the database ? Is there any firewall between the client and the server… If yes then open ports inside the firewall for all BI Services… an then try to connect.

BO_Chief (BOB member since 2004-06-06)

system · November 12, 2012, 7:34pm

I agree with BO_Chief, it sounds like a database connectivity issue between your CMS server and the Repository database.

Double click your Server Intelligence Agent in the Central Configuration Manager to open the SIA properties and view the Configuration tab. Check to be sure that the data sources you created contain the correct credentials and that communication exists between your server and the database.

rbarrera (BOB member since 2008-09-03)

system · December 4, 2012, 2:00am

Hi

Please check the FIREWALL of windows and your antivirus

Thanks
Owais

osrootofos (BOB member since 2012-02-10)

system · January 3, 2013, 1:53pm

Are you able to login to SIA on server?
Either SIA or any of the client tools.
Ignore if OS is UNIX.

~Unmesh

Unmesh702 (BOB member since 2009-02-19)

system · May 21, 2013, 12:42pm

Hi,
I am also facing the same problem…
My server is Linux, where can i find the SIA…?
How to overcome this problem…?

Regards
Arul N

bosspec (BOB member since 2013-03-11)

system · May 21, 2013, 1:19pm

What do you see in the first ‘System’ box on the login screen? Can you replace a server name with an i/p address, for example?

Nick Daniels (BOB member since 2002-08-15)

system · May 22, 2013, 11:33am

Hi,
I have tried with the IP address too but no use, still it throws the same error.

Using that Administrator login am able to login into Infoview and CMC…

bosspec (BOB member since 2013-03-11)

system · August 13, 2013, 8:41pm

did you ever resolve your issue? If so how?

jdrury (BOB member since 2013-06-12)

system · February 4, 2015, 10:30pm

I had the same situation - turned out the “ConnectionServer” thread was stuck in “Starting” mode. I forced restart and it worked going forward.

Linux XI 3.1 SP 4.3

Patrick McDonough (BOB member since 2002-08-20)