Hi,
Does anyone heard of this error about the Tomcat Apache Server.
I installed the businessobjects XI on windows 2003 server.Every thing went fine and all the services were running.
But suddenly CMS stopped responding.It just hanged saying connectiung/starting.
But at that time we dint know that the SQLSERVER database we are connecting is hanged.
So bacuse of the error i reinstalled the BOXI.And when i spoke with the DBA they rebooted the SQL Server.
Now all the services are up except the TOMCAT APACHE SERVER.
Erro: TOMCAT APACHE SERVER could not start on the local machine(code(0x0).
Because of which i cannot access the CMC.
(Unfortunately thats a production server and i cannot mess up with it…)
the only time we came across a similar problem was when we deinstalled and reinstalled BOXI , without deinstalling the JRE prior to reinstall
A deinstall/reinstall seems a drastic step to take , but at the time , we couldn’t find any other way to get Tomcat going again
ALWAYS back up any content that you need , first.
Our deinstall goes as follows
STOP all of the Business Objects XI Enterprise Services :-
Open the Central Configuration Manager (CCM) and select all of the servers, then right-click the selected servers and choose Stop.
On the server desktop , click Start , Settings , Control Panel
Double click Add/Remove Programs
Remove any Client Side applications (on the server) first
eg. Crystal Reports
OLAP Intelligence
Select the application in the list , click Remove , click Yes , at the end click Finish
Repeat this for each of the client side Business Objects applications
STOP any Business Objects XI Enterprise Services that are now running:-
Open the Central Configuration Manager (CCM) and select all of the servers, then right-click the selected servers and choose Stop.
This is because the de-install of OLAP Intelligence starts Tomcat and the CMS
Remove Business Objects Enterprise
Select the application in the list , click Remove , click Yes , at the end click Finish
Remove Java SDK (this appears to be the step that ultimately solves the problem)
Select the application in the list , click Remove , click Yes , at the end click Finish
Note:
Your BusinessObjects Enterprise 11 installation may have included the installation of a Tomcat java application server. By default, Tomcat installs to C:\Program Files\BusinessObjects\Tomcat. When BusinessObjects Enterprise 11 is uninstalled, the contents of the Tomcat subfolder, as well as any user files, are also removed.
Folders or files (such as log files or report files, for example) created outside of the initial installation are not removed. The installer removes only the files that it installed.
After having successfully removed CR/BOE XI from the server, reboot the server and backup the registry on the server (using regedit -> export). Now double check that the following directories and registry keys are no longer present. If they are, then delete them.
hi randy
check the Event log what exactly the tomcat error are you facing. If you couldn’t find any try to run the Tomcat in the command mode and see the error.
Thankyou very mcuh for all the responses.
Exactly that is what happenned with us.
The reinstall of BO caused the error.
Even though i removed the whole BO folder and Javasdk…It dint solve the problem.
And when we reinstalled it dint install the JavaSDK , the folder was empty thats the reason the TOMCAT server was not starting.
SO,i tried many ways to just install the TOMCAT and JAVASDK but it dint help.
SO finally i had to copy the whole JAVASDK and JRE folders under Businessobjects folder from another server and copied to the production server.
Retstarted all the services and it resolved the problem.
I really did not want to delete any registry files bacuse it was production server and was not ready to take any risk.
(BOB member since 2003-04-15)