This is a very common issue that we face with BO 6.5. While editing the webi report in Java report panel and saving, it takes ages and freezes. I really want to understand that without restarting the services, can we help resolve it?
What could be root cause of the issue. I believe if java could the problem , how we can avoid to happen in future?
Will java re-installation solve the problem?
Your help is really appreciated.
Regards.
Alok
alokkarn (BOB member since 2009-10-09)
Is it happening with one or few specific reports, do they have prompts which doesnt come up
Have you checked the resources used on BO server, is it showing high CPU & memory usage
.
haider 
(BOB member since 2005-07-18)
Hi Haider, the CPU and memory usage is not high but fair enough.
It happens with normally all reports but they are intermittent. We would usually restart all the services/reboot the server to clear the issue, but it becomes a more frequent issue that is more worrying. Is anything BO experts can provide the root cause? Can you also kindly help to find the exacts location for logs file. I would go for tomcat folder to invetigate.
alokkarn (BOB member since 2009-10-09)