The Server Intelligence Agent for this server is unavailable

server administration XI Server Discussion
1

Hi all,

I migrated CMS db and logged in to CMC, I see all servers except CMS are down but enabled and when I click properties for these servers I see “The Server Intelligence Agent for this server is unavailable.” message. How do I solve this?

Thanks,
Mohan

mohan_mannam (BOB member since 2008-02-28)

2

The actual problem is

Some how my BO installation folder has been deleted. But I have frsinput folder backup and cms db backup. Now I reinstalled BO and copied frsinput folder content to new frsinput folder and using ./cmsdbsetup.sh I updated my cms database source with old one and restarted all the servers, now I am able to see all my reports, folders, universes, but when I click servers part in CCM, I see only CMS server is up and running rest of all servers are stopped but enabled. I right clicked and selected properties of one server (Adaptive job server) and I saw a message “The Server Intelligence Agent for this server is unavailable”

How do I start rest of the servers?

Can I create a new SIA with all the servers and delete the old SIA? If I do this can I able to see all my old reports and objects?

Your help is very much appreciated.

Thanks,
Mohan

mohan_mannam (BOB member since 2008-02-28)

3

I am having the exact same issue. Has anyone been able to resolve the “The Server Intelligence Agent for this server is unavailable.” error yet? :hb:

Thanks,

Wes

wesmathias (BOB member since 2009-02-11)

4

I also have exactly the same problem under the same circumstances.
Even if I recreate a new Input File Server (for instance), I still get the same issue…
Did someboy log a ticket by SAP support for this ?

PS: I am running version 3.1

rochero :canada: (BOB member since 2004-10-05)

5

I was able to get my issue resolved. You have to use fully qualified names. You can either add an entry to the hosts file or if that’s not allowed, do the following.

  1. Open your Network Setting in the Control Panel
  2. Open the Properties of your Primary Network
  3. Select TCP/IP and click Properties
  4. Click Advanced
  5. Click the DNS tab
  6. Select the Register this connections address in DNS checkbox

Good Luck. I feel your pain man

wesmathias (BOB member since 2009-02-11)

6

One other thing. Open a command file and ping your server by ip address, by servername, and by fully qualified server name. Most likely, the FQSN will fail and the other two will pass. If so, the above solution should do it for you.

wesmathias (BOB member since 2009-02-11)

7

This is a bug in the product. PG looking into issue.

alex555 (BOB member since 2005-06-14)

8

we have exactly same issue… :roll_eyes:
we are using BO XI 3.1/
is anybody found solution on this ?
thanks in advance…

Vills :india: (BOB member since 2007-10-24)

9

hyeeee We have resolved the issue … :mrgreen:
Thanks Mohan for your hint :+1:

no need of createing new SIA and delete the old one.

while adding new SIA, we have option recreate , we have used this and recreated new SIA with same name and same port. restarted the server machine itself and now every this is running smoothly.

Vills :india: (BOB member since 2007-10-24)

10

Unfortunately, none of the above solutions worked for me.

I just resolved this issue by deleting the stopped services (Crystal & DeskI Cache & Processing servers). Added these four services again using the Add Server wizard from CMC.

Hope this helps someone!!! :slight_smile:

gladiator :india: (BOB member since 2006-12-08)

11

Hello,

I am running Business Objects XIR31. The only service running is CentralManagementServer. I cannot start the other server names. I see all servers except CMS are down but enabled and when I click properties for these servers I see “The Server Intelligence Agent for this server is unavailable.” message. How do I solve this? I am running BO on a Linux server.

capellano (BOB member since 2011-07-05)

12

In my case, the “host” for servers had to resolve to localhost (127.0.0.1)

I fixed it by going to etc/hosts (C:\Windows\System32\drivers\etc on windows) and making sure the fully qualified and non fully qualified names were present:

before (broken):
127.0.0.1 localhost ods.foo.com

after (working):
127.0.0.1 localhost ods.foo.com ods

wayneohmer (BOB member since 2011-08-17)

13

Thanks Vills. Worked for me too - Recreating existing SIA and then restarting all the services. I didnt reboot the server though (Did end task for SvcMgr.exe - remembered that from 6x days)

However the FRS got corrupted so I deleted all the content and imported BIAR from PROD (this was a test box fortunately)

Thanks a lot.

Regards,
Priyanka

priyanka1410 :uk: (BOB member since 2007-01-13)

14

You will need to check the cmsdbsetup and serverconfig files to delete the old and recreate the SIA, which should then update the ccm.config file.

The reason for this is that the copied CMS stored the old SIA values, which I suspect are now different

BO_Beast :uk: (BOB member since 2004-10-11)