SLA for Business Users

general discussion
1

Hi All,

We’re looking to develop a Service Level Agreement between the IS department (the administrators of Business Objects) and the business users.

We have a corporate template for the SLA but need to make it specific to Business Objects. If anyone has any pointers, samples or advice, it would be appreciated.

Thanks

gina :ireland: (BOB member since 2004-06-29)

2

Depends on your installation - do you have failsafe/redundancy options, shared storage (NAS etc), 24/7 commitments, broadcast agent scheduling ??? Does your hardware shop use tng etc across all other servers & just include the service for BO etc Does your admin guys have full rights on the servers & access to the RDBMS for the Repository. All of these will influence your SLA ,

MikeD :south_africa: (BOB member since 2002-06-18)