All -
There is a session timeout that is default to 20 mins. That is a fine and correct time. If you think about it, you do not want sessions hanging around for 1 hour if the user is not clicking on anything.
The problem however, is in Xcelsius deployment. We have deployed over 20 Xcelsius Dashboards and our issue is that the SWF output is not seen in Infoview as an action that stops the timer/resets the timer. That means after 20 mins of looking at a dashboard and clicking through all that information, the session dies. When the user then tries to navigate, Infoview will try to re-authenticate you but will hang/fail.
Thoughts on how to get around this? Doing a query does not restart or stop the timer…
Any principal members out there who know about this???
To get around this in the past I’ve created a very basic WebI > LiveOffice data connector which loads data every 10mins or do. This keeps the session alive beyond the default BOE server settings.
hosted the JSP file calling the .swf dashboard with LIVE OFFICE connections.
Issue:
The JSP link works perfectly fine and we are able to refresh the LO connection through manual refresh button placed in the .swf dashboard. Whenever we open the JSP link it creates a session which can be seen in CMC>Sessions
But the session times out in around 16-18 mins
Tried:
Increased the timeout for all possible apps by modifying the web.xml files:
Infoview App
Crystal Reports
Analytical Reporting
Xcelsius
Also the time out in the JSP code is set to 3 hours
Still not sure why the session is timing out
Request BO PRO’s to please help out or at least give some suggestion
(BOB member since 2005-01-28)
