We are using BO 6.5.4 with Mincom Ellipse. Mincom supplied a bunch of “standard” universes for using with Ellipse. We also have a handful of custom universes that are linked to the standard ones. This allows the vendor to send us replacement standard universes and us not having to mess around redoing customisations everytime.
Recently I cleared the BO universe cache folder and now have a problem that users are unable to refresh/run reports that are based on the custom universes. They get a
You are not authorized to access the universe: PymntC_C. See your BusinessObjects administrator. (Error: WIS 00503) (Error: INF )
The manager account is able to refresh these reports no issue. In supervisor there account appears to have normal access to the universes so I am not sure what causes this issue.
One other quirk I found is that if I give a user account enough access to create a new document based off the custom universe once they have done this they are then magically able to refresh the reports.
Hope you can help
waheed (BOB member since 2013-02-12)