Scheduling webi report with destination as FTP fails

security CMC
1

Hi All,

I have a webi report which i am scheduling with destination set as FTP . I have entered the host name ; Username and password correctly but still the schedule fails in CMC. We have only 1 job server i have updated the destination with the ftp credentials and port

Title:
Document Type: Microsoft Excel
Status Failed

Destination:

FTP the instance with the filename: “xyz_4914061980620186064.xlsx” to the directory: “.” on host: “ftp://111.11.0.11/” .

Owner: Administrator
Creation Time: 6/14/2013 10:13 AM
Start Time: 6/14/2013 10:13 AM
End Time: 6/14/2013 10:14 AM
Server Used: BO.AdaptiveJobServer
PID: 7340
Parent Object Path: Public Folders J1/Admin 1/
Remote Instance in Federated Cluster: No
Expiry: 6/14/2023 10:13 AM
Formats: Microsoft Excel
Parameters:
Error Message: connection error. [error number EAI_NONAME]: [CrystalEnterprise.Ftp]

Thanks in Advance

Mohd :us: (BOB member since 2010-11-23)

2

That’s equivalent to and dns / not found error - you getting blocked somewhere? Can you ftp to that site from your servers at the command line?

Is the port right, anything beside the standard 21??

B

bdouglas :switzerland: (BOB member since 2002-08-29)

3

Thanks for your reply .

Yes i have pinged the ip address in command prompt and its fine . I also can login to the ftp server using those credentials.

i have the correct port number aswell sir

Mohd :us: (BOB member since 2010-11-23)

4

Can you show a screen shot of your FTP setup in the destination server here? Probably easier than asking questions - blank out any account / IPs, but leave all that you can. If not screen shot, cut and paste the actual values (again, edit numbers / accts, but leave all other details).

I’m really curious about the host part - are you using // in the name, etc.

B

bdouglas :switzerland: (BOB member since 2002-08-29)

5

Yes I am using the name as it is. please see attached document
ss.PNG

Mohd :us: (BOB member since 2010-11-23)

6

Ok, that’s very helpful, thanks -

I thought for this destination you only use the server name, no “ftp://” - that’s why I wanted to see the picture, I was not sure if you were adding that here.

I’d try it without, and if that fails, see if you can plug in an IP address - something is stopping that resolution (and I’m sure you can’t ping FTP://fqdn…). Also, are you sure you’re hitting 80 and not 21? I’d try both, on principle.

I hope that’s all it is, good luck!
Brent

bdouglas :switzerland: (BOB member since 2002-08-29)

7

Asking cause I don’t do many FTP destinations. Is a PERIOD a valid directory name?

ChrisW1204 :us: (BOB member since 2011-04-21)