I’ve got a problem scheduling webi reports with XI3.1 scheduler.
After confiming scheduling job (loggin in with “administrator” user), status remains “pending” forever.
I tried different job recurrence a modalities (attachment formats, destination user etc).
I even checked and restarted adaptivejobserver but it seems to be enable and started; I also increase the number of concurrent jobs from 5 up to 15.
Repository in MySql, SO Win Server 2003, universe on Oracle 10g Db
Please help me, I need a solution…
Below SAP solution found today on its portal;
I applied this solution and now everything works fine !!
Hope this helps:
Symptom
Scheduled WebIntelligence reports remain stuck in ‘pending’ status after installing Microsoft windows patches of April 2009. Restarting the Adaptive Job Server, Central Management Server or Server Intelligence Agent has no effect.
The Event Viewer logs show the following entry: Unable to start the sub-process (Job Server Child). Cause : Couldn’t get IJob interface or writing IAudit: Pipe exception. Reason: jobserverchild (WebIJavaSchedulingService ReplicationSchedulingService, 0, Timeout waiting for Child [4716] to register ([120]seconds).
Reproducing the Issue
Install Business Objects Enterprise XI 3.x on a French Windows 2003 SP2 32bits server
Install the following Microsoft windows update patches of April 2009:
KB923561, KB925336, KB952004, KB956572, KB959426, KB960225, KB960803, KB961373, KB967715
Schedule a WebIntelligence report
The report remains in Pending status
Business Objects Enterprise XI 3.1
Windows 2003 SP2 32bit (French)
Microsoft windows patches of April 2009
Cause
With Microsoft windows patches of April 2009, the maximum Heap Size for java processes has been reduced to under 1000MB.
Resolution
Apply the following steps to fix the issue:
Launch the Central Management Console
Select Servers
Right click on <server_name>.Adaptive Job Server and select Properties
Add the switch -javaArgs “Xmx900m,Xincgc,server” in the command line of the server
Click on Save and Close
Restart the <server_name>.Adaptive Job Server
Great info. We tried things along those lines using a Spanish OS and could only resolve it by removing Microsoft KB 956572. SAP Support said that the stuck in Pending behavior on international OSs is caused by this KB.
Glad you found a way to do it without removing the patch though.
(BOB member since 2008-04-28)
(BOB member since 2006-04-06)