Salesforce Adapter: TLS 1.0 disabled

dataservices administration
1

Hi Board members,

since today our BO DS system receives the following message when trying to connect via Salesforce adapter:

We’re using the following URL to acces the Salesforce adapter:

BO DS Version:
Designer: 14.1.3.875
JobServer: 14.1.3.875
JobEngine: 14.1.3.875
Repository: 14.1.1.0000

Question:
How can we change the Salesforce Adapter that it will use TLS 1.1 or higher?

barthodo :de: (BOB member since 2012-04-18)

2

We are facing same issue, have you found any solution?

Rajesh Kolli :india: (BOB member since 2009-10-30)

3

Hello,

We have the same issue on our system. Has anyone found a solution yet?

update:

I found this on the SAP Support portal

https://launchpad.support.sap.com/#/notes/2266936/E

( 2266936 - Salesforce TLS Issue: Unsupported record version )

Hope this helps.

Thanks,
kent

kmamalias (BOB member since 2016-02-17)

4

for DS 4.2 you can change the Adapter JRE to 1.8, check the following KBA
2275588 - How to update Data Services Adapter JRE to 1.8

you can try this for DS 4.1 also, but I am not sure if everything will work fine or not, give it a try, for DS 4.1 you can use the JRE 1.8 that is on your system (SUN/Oracle JRE)

manoj_d (BOB member since 2009-01-02)

5

Hi manoj_d,

Thanks for the reply. We already have java version 1.8 , but is still unable to connect to SFDC Stg

kmamalias (BOB member since 2016-02-17)

6

what is the OS on which DS Adapter job server is running ?
did you change the JRE version to JRE 1.8 under %LINK_DIR%\ext\jre ?

manoj_d (BOB member since 2009-01-02)

7

Hello All,

We are also facing same issue.

Could anyone tell me how to fix this issue.

Regards,
Vasuda.

Vasuda Peddi (BOB member since 2016-07-01)

8

following the instructions in the SAP note 2275588 - How to update Data Services Adapter JRE to 1.8

manoj_d (BOB member since 2009-01-02)

9

Hello manoj_d,

Our connection to SFDC Stg is okay now. I upgraded the JRE for SAP DS to version 8. Thanks for the input.

I hope this would help others facing similar issue.

Regards,
kent

kmamalias (BOB member since 2016-02-17)

10

Hi kmamalias/manoj_d

Can you please let me know where you have downloaded the SAP JRE 1.8.
I am unable to find it in the Downloads section of Service Market Place.

Thanks,
Rakesh

rakeshnarne (BOB member since 2010-12-21)

11

go to http://service.sap.com
click on download
in the search box on the top, enter SAP JRE 8.1
you will get a result under Select Next Category, click on that, and you will see the download

check the attached image
jre81.zip (59.0 KB)

manoj_d (BOB member since 2009-01-02)

12

Has anyone experience with changing the JRE from 1.6 to 1.8 in DS 4.1?
Is it working without issues?

We don’t have a sandbox / isolated system where we can just try this…

barthodo :de: (BOB member since 2012-04-18)

13

you can try on your 4.1 env, you don’t need a longer downtime, it’s not going to impact anything else

the %LINK_DIR%\ext\jre is used by adapters only

use the Sun/Oracle JRE 1.8

let me check if I can find DS 4.1 env to quickly test this

if you run into any issue, let me know

manoj_d (BOB member since 2009-01-02)