Hi,
Q1. I want to run the report for a business hours i.e.
Monday 8:00 AM ET - Friday 5:00 PM ET
The report should include only Monday -Friday incidents only.
Q2. Q1. I want to run the report for a weekend hours i.e.
Friday 5:00 PM ET - Monday 8:00 AM ET
The report should include only Friday to Monday incidents only.
Here is the field I am using for open time {probsummarym1.open.time}. Its a DateTime field. i.e. Tuesday, September 01, 2009 2:14:41PM
I run the report using Parameter field that is I enter the start date/time and end date/time to run the report.
rp123 (BOB member since 2009-02-27)