BusinessObjects Board

Reset button not refreshing connections

other Xcelsius - Crystal Dashboard Design
#1

So I have a weird case here.

I’ve added a refresh button to my dashboard. It largely works properly. Except that sometimes, randomly, it only half calls the connections, sending the dashboard into a hung state.
[list]I have a combo box on my dashboard. The values are filled by a connection. The connection is set to refresh on open.
The reset button will call all the connections that are set to refresh on open.
The connection state will change to “loading” and the existing data in the target cells is erased.
I can confirm with Fiddler that the connection never actually calls the web service. As such, the “loading” state never goes away, and the combo box never refills.
I have determined that if I have a second control that also triggers the connection, it will then refresh normally.
This does not happen every time.[/list]
Does anyone have any ideas on this? I did find a related discussion on SCN, but with no resolution.

I am on SAP Dashboards 4.1 SP 4.

Lugh (BOB member since 2009-07-16)

#2

Have you tried turning off the refresh on open on the web service connection that populates the combo box, and adding a connection refresh button which refreshes the web service on open?

cdavies :uk: (BOB member since 2005-01-28)

#3

Did you open an SAP incident?

Andreas :de: (BOB member since 2002-06-20)

#4

I did not open an SAP incident, because I can’t justify this as a high enough impact to get them to even look at the ticket.

I’m using the workaround of triggering the connections a second time after the refresh is done.

Lugh (BOB member since 2009-07-16)