BusinessObjects Board

Request processing failed. (XLS 000009)

other Xcelsius - Crystal Dashboard Design
#1

Has anyone else been getting the following error message whenm trying to open a dashboard from BI Launch Pad??

When opening a dashboard, users might get the following error message “Request processing failed. (XLS 000009)” (see attached screenshot.) The error happens on a daily basis (2-3 times) at random time. The only way to get rid of the error and to make the dashboard accessible is by restarting all the BusinessObjects Dashboard Servers.

The dashboard has been built using SAP BO Dashboard. I’ve used Query Browser to create the queries. There is a universe (.unx) on a top of a SQL DB.

Info regarding the environment:
Server:
-Windows Server 2008 (64-Bit)
-SAP BusinessObjects BI Platform 4.0 SP4
-SQL Server 2008
Client:
-SAP BusinessObjects BI Platform Client Tool 4.0 SP4
-Dashboard Design SP4

Any help/feedback is greatly appreciated.

thx
error.JPG

jbenzakin :us: (BOB member since 2007-10-12)

#2

Update: It is actually a known issue from SAP.

SAP Note: https://websmp230.sap-ag.de/sap/support/notes/1698180

jbenzakin :us: (BOB member since 2007-10-12)

#3

Thanks …

rizwan syed :us: (BOB member since 2010-07-08)

#4

The immediate solution is to restart the Dashboard Server in CMC.

theblackbird :pakistan: (BOB member since 2006-05-04)

#5

we had the same problem and we were at least able to reduce the number of occurrences by cloning the dashboard services

iguanasterix :iceland: (BOB member since 2008-02-18)