We are trying to burst webi reports and seem not to be able to connect to the STMP server. It was working before although sometimes we had to do a manual override to get the reports out. We think it may be a connection error but do not know where to look.
Can anyone help please? Thank you
cris2409 (BOB member since 2012-11-17)
[Moderator note- moved to XI Servers forum]
Any error message?
Nick Daniels 
(BOB member since 2002-08-15)
Hi Nick,
Yes there are - they are quite long but I will post them on Monday, so please bear with me. thank you
cris2409 (BOB member since 2012-11-17)
Hi
Here is a cutdown version of the error messages:
Error Message 1:
2012-11-23 11:14:35,372 ERROR [PublishingService:HandlerPool-46] BusinessObjects_PublicationAdminErrorLog_Instance_103553 - [Publication ID # 103553] - Distribution to destination CrystalEnterprise.Smtp (To: cris.w@tiscali.co.uk ; Cc: info@iotaaccountants.co.uk) failed. Recipient: To: cris.w@tiscali.co.uk, Document Scope: WD MI Pack A : 103564 (Excel) : (OR (AND (EQUAL Line Manager Email " To: cris.w@tiscali.co.uk " )(EQUAL Line Manager Email " To: cris.w@tiscali.co.uk " )(EQUAL Line Manager Email " To: cris.w@tiscali.co.uk " )(EQUAL Line Manager Email " To: cris.w@tiscali.co.uk " )(EQUAL Line Manager Email " To: cris.w@tiscali.co.uk " )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” )(EQUAL Line Manager Email “cris.w@tiscali.co.uk” ))). address error. [[CrystalEnterprise.Smtp] ([1]/[7])]: [Error sending address(es) to SMTP server. Return code: [SMTP 550 - Requested action not taken: mailbox unavailable.]. Reason: [cris.w@tiscali.co.uk].] (FBE60013) [7 recipients processed.]
Error Message 2:
2012-11-23 09:03:58,786 ERROR [PublishingService:HandlerPool-33] BusinessObjects_PublicationAdminErrorLog_Instance_103387 - [Publication ID # 103387] - Scheduling document job “WD MI Pack A” (ID: 103,394) failed: A database error occured. The database error text is: [Microsoft][SQL Native Client]An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections… (WIS 10901) (FBE60502) [7 recipients processed.]
Thank you
cris2409 (BOB member since 2012-11-17)