Powerpoint crashes when opening Xcelsius export file.

other Xcelsius - Crystal Dashboard Design
1

xi 3.1 sp 4/ adope flash 10.3.181.34/office 2007

i have a couple of users who try to open a xcelsius powerpoint export file.

the following message is received in the event log:
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 7/20/2011
Time: 1:47:25 PM
User: N/A
Computer:
Description:
Faulting application powerpnt.exe, version 12.0.6545.5000, stamp 4c653ef1, faulting module flash10u.ocx, version 10.3.181.34, stamp 4e011a1d, debug? 0, fault address 0x003a893c.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t…e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 36 00 …0…6.
0050: 35 00 34 00 35 00 2e 00 5.4.5…
0058: 35 00 30 00 30 00 30 00 5.0.0.0.
0060: 20 00 34 00 63 00 36 00 .4.c.6.
0068: 35 00 33 00 65 00 66 00 5.3.e.f.
0070: 31 00 20 00 69 00 6e 00 1. .i.n.
0078: 20 00 66 00 6c 00 61 00 .f.l.a.
0080: 73 00 68 00 31 00 30 00 s.h.1.0.
0088: 75 00 2e 00 6f 00 63 00 u…o.c.
0090: 78 00 20 00 31 00 30 00 x. .1.0.
0098: 2e 00 33 00 2e 00 31 00 …3…1.
00a0: 38 00 31 00 2e 00 33 00 8.1…3.
00a8: 34 00 20 00 34 00 65 00 4. .4.e.
00b0: 30 00 31 00 31 00 61 00 0.1.1.a.
00b8: 31 00 64 00 20 00 66 00 1.d. .f.
00c0: 44 00 65 00 62 00 75 00 D.e.b.u.
00c8: 67 00 20 00 30 00 20 00 g. .0. .
00d0: 61 00 74 00 20 00 6f 00 a.t. .o.
00d8: 66 00 66 00 73 00 65 00 f.f.s.e.
00e0: 74 00 20 00 30 00 30 00 t. .0.0.
00e8: 33 00 61 00 38 00 39 00 3.a.8.9.
00f0: 33 00 63 00 0d 00 0a 00 3.c…

the majority of my users do not have this problem. I have uninstalled and reinstalled flash. i have tried lower versions.

Any ideas?

giggles7840 (BOB member since 2007-07-13)

2

In case anyone has this issue, have the user run microsoft diagnotic tools. IT fixed the issue.

giggles7840 (BOB member since 2007-07-13)

3

Do you the link on the microsoft site for the diagnostic tool? Also wanted to know if you are only experiencing this problem with PowerPoint 2007. I have the same issue but only with PowerPoint 2007 coupled with the most current versions of Flash Player (i.e. 10.3.181.34). When I revert it back to an older version of the Flash Player, the error goes away.

Thank you!

sparkus (BOB member since 2011-08-02)

4

If you go into PowerPoint 2007 and click on the round button in the top left corner, you will find powerpoint options at the bottom of the menu. Click on Resources and then click the Diagnose button next to run Microsoft Office Diagnostics. If there are issues on the users machine, this gives a pretty comprehensive list of things that are wrong as well as it tries to repair any issues. Give that a try and see what results it gives you.

giggles7840 (BOB member since 2007-07-13)

5

Thanks giggles - tried your suggestion but no luck. This behavior seems to happen on some machines with PowerPoint 2007. Tried the Flash Player uninstall/reinstall but no luck. The only thing that seems to work is reverting back to an older version of Flash Player (10.1.159…). However, we all know users will get their Flash upgraded as time goes on which will result in the crash again. FYI, I am using Xcelsius Engage 2008 SP4.

Any help is appreciated. At wits end!!!

sparkus (BOB member since 2011-08-02)

6

I am facing the same problem. This is the only workaround which works for me:

http://www.xcelsius-insight.com/index.php/2008/09/29/xcelsius-crashes-during-export-to-powerp

My versions: Windows Server 2008 R2 / xi 3.1 sp 4/ adobe flash 10.3.183.10 /office 2003 SP3

rwrembel (BOB member since 2011-02-28)