Pm User Account

system · August 20, 2008, 1:52pm

Hi
I am using Bo Xi R3 when i want to check the Dashboard and Analytics setup i am getting the below error

     The PMUser account is missing or corrupted. (EPM 03007) AA2209

Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

     How to create PMUser account

Regards
Kumar

kumar446 (BOB member since 2006-01-23)

system · August 22, 2008, 7:44pm

You need to first set up a system user under PM’s “System Setup”. This could be any valid BusinessObjects Enterprise user.

newgun (BOB member since 2007-08-01)

system · August 23, 2008, 5:02am

Hi,
Can you please elaborate more i am not able to find any Pm group or some thing like that in my system groups

Regards,
Kumar

kumar446 (BOB member since 2006-01-23)

system · August 23, 2008, 2:37pm

If you log on as the administrator, you should be able to access EPM. Then go to setup–>parameter to define the user account.

PMUser is a security hole and should be disabled immediately at installation.

substring (BOB member since 2004-01-16)

system · November 18, 2008, 6:49am

Hi guys,

I am having the same issue and error message coming up even when I login as administrator.

Does somebody else have encounter this issue beofre and will have some ideas?

Cheers

beetlejuiced16 (BOB member since 2006-11-09)

system · December 15, 2008, 9:04pm

All. I as well ran in to this issue today and here is what I did to resolve. First, I deleted and recreated the PMUser account, made sure it was a member of Everyone and Administrators. That did not resolve the issue. So remembering from the XI R2 days, I checked the initConfig.properties file under Dashboard and Analyitcs 12.0 (this file used to be under the Performance Management 11.5 directory under R2). I checked and then remembered that I didn’t use PMUser to initialize PM and Dashboard in my system (also check the preferences in InfoView for initialization user under Dashboard and Analytics). So make sure that all of these items are in sync with the same username and password. If all else fails, create a new user with no password and make it a part of everyone and administrators groups. Then, manually edit the initConfig.properties file (make a backup first!!!) and set it to the newly created user with no password. As well, make sure that the initialization.CMSName and initializationa.CMSClusterName are set correctly as this can cause 2009 errors as well (I have seen in the past with XI R2). Clear off the initialization.Password line past the = sign (it is an encrypted entry so that is why we have to create a user with no password) then restart all services including TOMCAT. Then go in to InfoView as admin again, select preferences and chance the initialization user for PM to the new user under Dashboard and Analytics preferences. Restart everything again, and with any luck at all, PM and Dashboard will be working. After you get control of PM again, you can now go in to Dashboard and Analytic setup of PM and change the system users to users with passwords.

AND DONT FORGET TO DELETE THE ADMIN USER WITH NO PASSWORD YOU CREATED FOR THIS. Hope this helps. PHD

phdokc (BOB member since 2006-09-27)

system · December 15, 2008, 10:33pm

Thank you very much for all this detail. I as well got it fixed on a different environment and did part of what you describe but I will not have given such a good description. Thank you veyr much for coming back to me

Have a great day

beetlejuiced16 (BOB member since 2006-11-09)

system · December 18, 2008, 9:19pm

The fix is easy,

Login to XI 3.1 InfoView – go to Preferences --> expand the Dashboard and Analytics -->scrolldown to Change Initialization Logon User and put the Administrator or PMUser information.

This fixed the above issue… please try and let us know!

kaavalan (BOB member since 2008-12-16)

system · December 24, 2008, 8:46pm

Thank you, kaavalan! That was the right answer for me.

Unspecified Error (BOB member since 2008-08-20)

system · March 19, 2009, 2:59pm

I am also getting error while trying to open dashboard in BO XI 3.1

"The PMUser account is missing or corrupted. (EPM 03007) AA2209
Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) "

PMUser was missing in Users and Groups, so i added them and still the problem exists.

In CMS went to Preferences, Dashboards and Analytics, found the same message.

I also created new user with blank password and then edited InitConfig.properties to the new user. Restarted all the servers and found no luck.

I appreciate if any suggestions are given to fix this issue…

Thanks

kishorebg (BOB member since 2006-12-25)

system · March 20, 2009, 6:59am

Its working fine now . Apart from the previous steps mentioned, i also ran a repair of BO installation.

Again logged into with my new user and my dashboard was working. Went to Preferences and reverted back the Initialization user to Administrator.
Just to ensure things are fine i also restarted all my servers.

Thanks to phdokc for the steps mentioned.

kishorebg (BOB member since 2006-12-25)

system · July 7, 2009, 7:20am

Some words about my expierience of this problem…

After clean installing BOE I ALWAYS need to RECREATE repository!

My steps:

Install BOE
Install all needed fix-packs
In CMC down all servers
Delete all objects from input and output file store
Point audit database
Recreate current repository
Up and enable all servers
Update repository objects
Down Tomcat and clean its work dir
Up Tomcat
Logon 2 InfoViewApp try 2 open dashboard panel
Logon 2 CmcApp and change admin password

May be I make too many steps and there are less-steps or quite different procedure, but on the clean system I prefer to do steps from above, and it works fine

xemuliam (BOB member since 2006-06-20)

system · August 19, 2009, 10:29am

Couple days ago I full reinstalled BO 3.1

In SP2, which I installed over clean 3.1, PMUser trouble wasn’t found by me!
It’s working fine “out the box”

xemuliam (BOB member since 2006-06-20)

system · September 28, 2009, 4:03pm

this worked. you rock man.

bgdev (BOB member since 2009-07-09)

system · August 31, 2010, 3:11pm

This worked for me too!

Thanks kaavalan!

dgoveas (BOB member since 2009-09-10)

system · March 10, 2011, 7:05pm

This what I found from BO

Environment

* SAP BusinessObjects Enterprise XI 3.1

Cause

The initialization user for Performance Management is set to PMUser, which does not exist in the new system.

Resolution

Create a dummy user with no password
Add the dummy user to the Administrators group
On the node that has Performance Management services running, go to C:\Program Files\Business Objects\Performance Management 12.0 for XI 3.0 or C:\Program Files\Business Objects\Dashboard and Analytics 12.0 for XI 3.1.
Edit the InitConfig.properties file.
For the Initialization.User, change it to dummy user.
For the Initialization.Password, leave it blank.
Stop the application server and clear its cache. For example for Tomcat delete all folders under C:\Program Files\Business Objects\Tomcat55\work\Catalina\localhost.
Restart the application server.
Logon to Infoview with the Enterprise Administrator account.
Go to Open and select “Dashboard and Analytics Setup”.
Navigate to the System Setup tab and System User.
In the ‘Initialization User’ section type in Administrator and its password.
Click Apply.
Delete the dummy user

sing6329 (BOB member since 2005-07-05)

system · June 19, 2013, 2:24pm

Thanks to Kaavalan

manikandanm (BOB member since 2009-09-29)

system · September 3, 2013, 1:57pm

I followed below steps and issue resolved for me

Open Central Management Console (CMC)
Go to Preferences.
Re-write the initialization password.
Click Ok.
Login again with the same user.

Thanks

gurumurthy (BOB member since 2004-12-10)