When we turn on SiteMinder, our jsp pages (using Struts, for example logon.do) return error “This Page Cannot be Displayed” as if it doesn’t exist. As soon as we turn SiteMinder off, these pages display. Does anyone know what would make this happen?
chrissyvcu1 (BOB member since 2005-10-31)
We also get the same error when we have a query string in the url.
chrissyvcu1 (BOB member since 2005-10-31)
are you using HTTP or HTTPS as there is an issue with siteminder and the http protocol.
There are some posts in BOB for similar issues.
Sheshachala5 
(BOB member since 2004-01-09)
We are using HTTPS. If we use HTTP and the server name:port instead of HTTPS and dns, the pages display. For example this works:
http://servername:8080/businessobjects/enterprise11/admin/en/admin.cwr
but this doesn’t:
https://dns/businessobjects/enterprise11/admin/en/admin.cwr (here I am prompted for username/password for SiteMinder then I get the error this page cannot be displayed). Any help would be greatly appreciated, as we are working against a tight deadline.
chrissyvcu1 (BOB member since 2005-10-31)
We are using HTTPS. If we use HTTP and the server name:port instead of HTTPS and dns, the pages display. For example this works:
http://servername:8080/businessobjects/enterprise11/admin/en/admin.cwr
but this doesn’t:
https://dns/businessobjects/enterprise11/admin/en/admin.cwr (here I am prompted for username/password for SiteMinder then I get the error this page cannot be displayed). Any help would be greatly appreciated, as we are working against a tight deadline.
chrissyvcu1 (BOB member since 2005-10-31)
If it is XI R1 you need a hot fix as we had similar issue. but if it is R2 then im not sure.
In R1 the appletpopup.jsp has an area where it is hardcoded to HTTP rather than being automatic. So it is not able to recognize HTTPS.
The hotfix will make it automatic.
To make sure thats the issue search in the desktop.war for appletpopup.jsp and see how the protocol is and if it is hardcoded then apply the hotfix else im not sure.
Sheshachala5 (BOB member since 2004-01-09)
look at this article if it helps you
Sheshachala5 
(BOB member since 2004-01-09)
I looked at appletpopup.jsp and yes, we are running XI R1. Within the code for the parmater, Protocol, it looks like the following:
‘’
Is this correct?
We had problems before creating a new document using InfoView and found we had to apply a Service Pack. Once we did that, we were able to create new documents. But now, we are having problems displaying pages since we have SiteMinder on. Is the service pack the hotfix you are talking about? If not, can you point me to the location of the hotfix? Thank you for all your help.
chrissyvcu1 (BOB member since 2005-10-31)
after you had the Service pack it fixed the protocol type in the Appletpopup.jsp, so now its pulling up the correct method automatically.
did the articles i mentioned help you?
Sheshachala5 (BOB member since 2004-01-09)
I’m sorry but I am not sure I see where the article you sent will help me. We applied the service pack about a month ago, which fixed our problem with the universe and creating new reports. See at that time, we only had Siteminder protecting one directory of the website (which wasn’t the business objects directory). Then we found we couldn’t get the header from siteminder in a directory that wasn’t protected (which made sense, should have planned better). So, we changed SiteMinder configurations to protect the entire website. We also have IIS and Tomcat bridged. Thank you for any input you may have, because I am completely stumped on this issue. We have been working at this for 3 weeks.
chrissyvcu1 (BOB member since 2005-10-31)
I removed your duplicate post made about 1.5 hours later. Please be patient, the correct person may not log onto BOB until tonight, tomorrow, or one day next week. 
Bobarella (BOB member since 2004-02-12)
We upgraded to release 2 now. Most of our pages are now being displayed; however, after you login, the next page gives us the same error. This page cannot be displayed. Does anyone else have any other suggestions?
chrissyvcu1 (BOB member since 2005-10-31)