BusinessObjects Board

OpenDoc link is not working in first hit

Hi Team,

We are facing issue with public URL on OpenDoc.
It always gives error message “Could not find document” on first URL Hit while on second hit same URL, it works.

We have configured SAML SSO by making changes securitycontext.xml file, global.properties.

We have disable SAML SSO and tried with node (tomcat) URL and it asked for username & password and then it works every time.

Our URLs are configured in a way that they will re-route to public URL always.

Sometimes hitting OpenDoc URL in Incognito mode landed on attached error message.

BO 4.3 Sp02
Cluster 2 nodes
Suse server
2 tomcat with load balancer
Load balancer is mapped with public URL