Not able restart the CMC services after restarting SIA

system · October 7, 2010, 4:33pm

Hi,
I have the BO XI R3.1 SP3 installation. I stopped and restarted the SIA (Server Intelligence Agent). I noticed that once we stop the SIA, all the services running in the CMC (including the CMS) will be stopped.I am not able to login to CMC/infoview now. Since i am doing this first time, i don’t know how to restart the services running in the CMC. Could you please help me

Thanks,
Bala.

balaboseit (BOB member since 2008-06-30)

system · October 7, 2010, 5:49pm

Bala,

you try to use the central configuration manager to start the main SIA server and the rest servers can be started from there too, just check the button Manage Server of the toolbar.

ramonms (BOB member since 2010-10-07)

system · October 8, 2010, 4:27pm

Once you stop SIA all the services stops… This is default design of SIA. You can’t have SIA in stopped sastus and all the services running.
If CMS is not running then you can’ t login this is also default behaviour…

Please check from CCM SIA should be up and running. Also put trace on the services and then start them( if they don’t start). Will give you the reason why it is not starting.

XXX (BOB member since 2007-09-04)

system · March 24, 2011, 3:26pm

We’ve seen at a client that when we first stop the SIA, then manually start it, as opposed to clicking the restart button, it operates properly, and in the task manager of the box, all of the servers fully close down before getting started back up in the “processes” tab. When we attempt to restart, the servers do NOT kill off the processes in the task manager, and we’re unable to either completely stop them (without ending processes for each of them in the task manager) or we have to restart the windows virtual server. Has anyone experienced this situation? We’re on a new install of BOE XI 3.1 SP3 on a virtual server running Windows 2008 R2. Any help would be greatly appreciated.

b_badal (BOB member since 2011-03-08)

system · March 25, 2011, 3:19pm

You may be hitting the new Win 2008 permissions stuff, the way admin privileges are elevated.

What I found I had to do if I wanted to cleanly stop the SIA is run my command from the “command” window, but I opened that command window “as Administrator”. Then I could issue a Net stop SIAservicename and kill off all the spawned processes. You might try making a scheduled task that runs as Administrator and does the same thing, then run that to stop / start the SIA.

Win 2k8 has added some complexity to a lot of my normal admin work, but I’m starting to get a better feel for it. Not sure I like it, but I’m getting it, a little.

Good luck!
Brent

bdouglas (BOB member since 2002-08-29)

system · May 12, 2011, 4:40am

Hi,

I have BO XI 3.1 instaleld on UNIX. Can you please tell how to restart SIA in unix environment.

regards,
Anush

anushjay1521 (BOB member since 2011-01-12)

system · May 12, 2011, 1:30pm

You’re right in a couple of areas. I got on the phone with support at SAP and they told me that however I logged in to the server (account name) needed to have full admin rights to the various programs. This has given us some decent results (although hasn’t been fool-proof). On the properties tab for svcMgr.exe, sia.exe, tomcat.exe and tomcatw.exe we needed to edit and add the BO service account and permit them full rights. After that, (for the most part) rebooting and restarting have worked pretty well.

b_badal (BOB member since 2011-03-08)