.net Infoview is not up on windows 2003 server 64bit os

server administration XI Server Discussion
1

Hi,
I have installed BOXI3.1 on windows 2003 server 64bit version.
CMC is up and running and able to login.But infoview is not up and running. Checked all server are up and running.
Restarted all servers and rebooted machine. Still issue is not resolved.

What could be the problem?.

Thx

forumpt (BOB member since 2008-10-02)

2

Sounds like you might have Tomcat and IIS? If using .NET Infoview – If ASP.NET 2.x is enabled in the Web Service Extensions of the IIS Manager and it still has a problem check the event log for the following error:

[COMException (0x80040154): Retrieving the COM class factory for component with CLSID {E063B04A-CB8B-460E-99D0-F7D8FA2FAAA2} failed due to the following error: 80040154.]
   CrystalDecisions.Enterprise.SessionMgr..ctor() +66
   BusinessObjects.Enterprise.Infoview.Common.Utilities.GetInstalledLanguages() +84
   BusinessObjects.Enterprise.Infoview.Common.Utilities..cctor() +83

[TypeInitializationException: The type initializer for 'BusinessObjects.Enterprise.Infoview.Common.Utilities' threw an exception.]
   BusinessObjects.Enterprise.Infoview.Global.Application_Error(Object sender, EventArgs e) +648
   System.EventHandler.Invoke(Object sender, EventArgs e) +0
   System.Web.HttpApplication.RaiseOnError() +179

Cause: The 64-bit .NET Framework isn’t compatable with the 32-bit objects in the AppPool of IIS.

Resolution: Unregister 64-bit version and register 32-bit by running the following in the command prompt:

To disable 64-bit .NET 2.0:

  1. cd \WINDOWS\microsoft.net\Framework64\v2.0.50727
  2. aspnet_regiis –u

To enable IIS to run in 32-bit mode:

  1. cd \Inetpub\AdminScripts
  2. CSCRIPT C:\Inetpub\AdminScripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1

To enable 32-bit .NET 2.0:

  1. cd \WINDOWS\microsoft.net\Framework\v2.0.50727
  2. aspnet_regiis –i

In IIS manager under Web Service Extensions:

  1. If still there, Prohibit ASP.NET v2.0.50727 (the 64-bit version that has been there since you installed .NET 2.0 framework)
  2. Allow the new ASP.NET v2.0.50727 (32-bit) (The new one that appeared when you enabled 32-bit .NET 2.0)

Restart IIS

Jay Riddle :us: (BOB member since 2008-12-03)