When opening one of our Full Client documents I received the following error message :-
System error COM error during call to BusinessObjects server process. (Error: BOMGR 0070) Catastrophic failure < (WHSITL12.news.whsmith.datacentre)
When looking through the trace I located the point where BOManager failed :-
============================================
2005/01/25 11:33:20.547|==| | | 4208|4676| |||||||||||||||LOG : Currently managing 15 loaded processes (max=20)
2005/01/25 11:33:20.547|<=| | | 4208|4676| |||||||||||||||TRACE : GetBOProcess selects process [ proc#=28, PID=4944 ]
2005/01/25 11:33:20.547|<<| | | 4208|4676| |||||||||||||||TIMER : @ BOProcess::LockBOProcess executed in 0.000 seconds (hi-res)
2005/01/25 11:33:20.547|<=| | | 4208|4676| |||||||||||||||TRACE : ← GetBOProcess returns [ proc#=28, PID=4944 ]
2005/01/25 11:33:20.547|<<| | | 4208|4676| |||||||||||||||TIMER : @ BOProcessMgr::GetBOProcess executed in 0.242 seconds (hi-res)
2005/01/25 11:33:20.547|<=| | | 4208|4676| |||||||||||||||TRACE : Setting LocData & UserDocs directories to ‘C:\bo_65\nodes\whsitl12\whsbo65devcluster\temp\sessions\33_11854982144$en4610440914915C954CE5034CQT30’ for proc#=28
2005/01/25 11:33:20.547|<=| | | 4208|4676| |||||||||||||||TRACE : BOProcess::Login ->SetInstallDirectory boLocDataDirectory to C:\bo_65\nodes\whsitl12\whsbo65devcluster\temp\sessions\33_11854982144$en4610440914915C954CE5034CQT30
2005/01/25 11:33:20.547|<=| | | 4208|4676| |||||||||||||||TRACE : BOProcess::Login ->SetInstallDirectory boDocumentDirectory to C:\bo_65\nodes\whsitl12\whsbo65devcluster\temp\sessions\33_11854982144$en4610440914915C954CE5034CQT30
2005/01/25 11:33:20.547|<=| | | 4208|4676| |||||||||||||||TRACE : BOProcess::Login ->SetInstallDirectory boTemporaryDirectory to C:\bo_65\nodes\whsitl12\whsbo65devcluster\temp\sessions\33_11854982144$en4610440914915C954CE5034CQT30
2005/01/25 11:33:20.547|<=| | | 4208|4676| |||||||||||||||TRACE : BOProcess::Login ->SetInstallDirectory boUniverseDirectory to C:\bo_65\nodes\whsitl12\whsbo65devcluster\universes
2005/01/25 11:33:20.547|<<| | | 4208|4676| |||||||||||||||TIMER : @ BOProcess::Login ->SetInstallDirectories executed in 0.001 seconds (hi-res)
2005/01/25 11:33:20.547|<=| | | 4208|4676| |||||||||||||||TRACE : ->Start: Login as user=‘baker_k’ in proc#=28 (mode=optimized)
2005/01/25 11:33:20.750|<=| | | 4208|4676| |||||||||||||||TRACE : <-End: Login as user=‘baker_k’ in proc#=28 (mode=optimized)
2005/01/25 11:33:20.750|<<| | | 4208|4676| |||||||||||||||TIMER : @ LoginAs executed in 0.200 seconds (hi-res)
2005/01/25 11:33:20.750|<<| | | 4208|4676| |||||||||||||||TIMER : @ BOProcess::Login executed in 0.201 seconds (hi-res)
2005/01/25 11:33:20.750|<=| | | 4208|4676| |||||||||||||||TRACE : Process #28 loading document ‘C:\bo_65\nodes\whsitl12\whsbo65devcluster\temp\sessions\33_11854982144$en4610440914915C954CE5034CQT30\wi00000004\copy_name.rep’
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : COM error details: Error Code = 0x8000ffff, Error Message = ‘Catastrophic failure’, WCode = 0x00000000, Description = ‘Unable to open this document, undefined error’
2005/01/25 11:33:24.219|>>|E| | 4208|4676| |||||||||||||||CATCH :# COM error in open document.
2005/01/25 11:33:24.219|<<| | | 4208|4676| |||||||||||||||[ d:\cc\Build_e65_10.1_t11_r_sams\fcserver\bomanager\BOProcess_bomgr.cpp (1587) ]
2005/01/25 11:33:24.219|>>|E| | 4208|4676| |||||||||||||||THROW :# OLE/COM error in open document.
2005/01/25 11:33:24.219|<<| | | 4208|4676| |||||||||||||||[ d:\cc\Build_e65_10.1_t11_r_sams\fcserver\bomanager\BOProcess_bomgr.cpp (1589) ]
2005/01/25 11:33:24.219|<<| | | 4208|4676| |||||||||||||||STGMGR: stgMgrLegacyImpl::Close()
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : Un-initialize the COM library for this thread.
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : Finished COM uninitialization.
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : Storing Automation Error in session [ SessionId=‘webi:33_11854982144$en4610440914915C954CE5034CQT30’, User=‘baker_k’ ]
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : COM error details: Error Code = 0x8000ffff, Error Message = ‘Catastrophic failure’, WCode = 0x00000000, Description = ‘Unable to open this document, undefined error’
2005/01/25 11:33:24.219|>>|E| | 4208|4676| |||||||||||||||CATCH :# BO Manager returns a COM error to the client!
2005/01/25 11:33:24.219|<<| | | 4208|4676| |||||||||||||||[ d:\cc\Build_e65_10.1_t11_r_sams\fcserver\bomanager\WebICorbaInterface_bomgr.cpp (954) ]
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : *>> CORBA: WI::GetLastErrorDetails [ client=‘webi’, id=‘33_11854982144$en4610440914915C954CE5034CQT30’ ]
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : Session found [ SessionId=‘webi:33_11854982144$en4610440914915C954CE5034CQT30’, User=‘baker_k’ ]
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : Error code=0x00057e75, category=‘System error’, description=‘COM error during call to BusinessObjects server process. (Error: BOMGR 0070)’, host name =‘WHSITL12.news.whsmith.datacentre’
2005/01/25 11:33:24.219|<=| | | 4208|4676| |||||||||||||||TRACE : ← Returning OK from WI::GetLastErrorDetails
As the document looks as though it is being fetched from the Temporary Session Cache I deleted all sessions connected with the reports document ID.
However the error hasn’t gone away 
Would appreciate any advice anyone may have on this ? 
In addition we have tried republishing the document back up to the Business Objects 6.5.1 repository but this hasn’t helped 
Cheers,
Gary
gary_scott (BOB member since 2004-12-17)
(BOB member since 2005-07-29)