I created a new user in my BO 4 test environment and for some reason the Favorites folder and the inbox are missing in the BI Launch Pad. What permissions control this? Is it an Applications issue or something within the Access Level? I know it’s something probably fairly simple to resolve but I am just not seeing it. 
kw6567 (BOB member since 2009-01-06)
check whether this user is a member of any group or not…
By default it should be in “everyone” group…
If it is there then check the rights on that principal in the access levels…
Rohini.fci (BOB member since 2011-11-02)
I am having the same problem with BO4 SP5 patch 1. They have the personal folder in CMC but when you go in to bi lauchpad and my documents there is only the alerts folders. Did someone find a solution?
darrenskuse 
(BOB member since 2009-09-10)
We had a similar problem when we upgraded from 3.1 to 4.0 - existing users could see their personal folder, users created in the 4.0 environment could not see their personal folders. After a long and convoluted suggestion from SAP, here is what we did to fix it:
CMC > Personal Folders > Right Click Personal Folders > Select Properties > Select User Security > Select Everyone > Click Assign Security > Change the Access Level assigned to “Full Control (Owner)”
We logged in as a few individual users from different groups - everyone could only see their Personal Folder.
Not saying it will fix your issue, but it worked for us.
Scott
sdosborne 
(BOB member since 2010-10-14)
Thanks Scott, That has fixed it on an individual basis but I’m guessing there isn’t a fix so new users get there personal folders.
Darren
darrenskuse (BOB member since 2009-09-10)
After making that change in our 4.1 SP5 environment , any new users created automatically triggered the creation of their Personal Folder, and each user could see/save to/etc only their Personal Folder.
Scott
sdosborne (BOB member since 2010-10-14)
Thank you, Scott. Applying your fix to the Personal Folders securities worked! Much appreciated!
kw6567 (BOB member since 2009-01-06)
Thanks a lot, I was having this issue till our BO3 to BO4 migration one year ago … I was so sure I was alone to have this issue that I stopped watching forum … I was not … 
gilles.baert (BOB member since 2012-05-04)
Thank you, Scott. Worked for us too
RTSulek (BOB member since 2014-03-12)
Worked for us too, thanks!
Micha 
(BOB member since 2012-09-12)
Thanks for the solution! It worked for us well better than going crazy applying granular permissions.
drserguey (BOB member since 2010-03-01)
Thanks for this - I stumbled on this reply after going mad for an hour or so that none of my users could save reports!
SarahG 
(BOB member since 2005-08-22)