Microsoft word crashes SEEM to be releated to Live Office

other Live Office
1

Ok, if this problem exists for any other person, I sure don’t know what words to put in my query to find it!

When I’m on SharePoint and I click on a Word Document to open it, about 50% of the time it crashes Word. Looked in the event log and here’s what was there.
Log Name: Application
Source: Application Error
Date: 11/11/2010 2:05:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BLVW00Y3.picis.com
Description:
Faulting application name: WINWORD.EXE, version: 12.0.6425.1000, time stamp: 0x49d64d22
Faulting module name: ce_module.dll, version: 12.1.0.882, time stamp: 0x48cb7975
Exception code: 0xc0000005
Fault offset: 0x000379ce
Faulting process id: 0xfd4
Faulting application start time: 0x01cb81ec9cc2d9f8
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ce_module.dll
Report Id: dc3d628b-eddf-11df-9a3e-8ab55e2d3183
Event Xml:



1000
2
100
0x80000000000000

6284
Application
BLVW00Y3.picis.com



WINWORD.EXE
12.0.6425.1000
49d64d22
ce_module.dll
12.1.0.882
48cb7975
c0000005
000379ce
fd4
01cb81ec9cc2d9f8
C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ce_module.dll
dc3d628b-eddf-11df-9a3e-8ab55e2d3183

This happened on both a Win XP machine and on my new Windows 7 machine. I’ve confirmed that it does not happen on a Windows 7 machine without Live Office installed. It ONLY happens if I’m pulling something off SharePoint. I read a few posts that says that SAP doesn’t support Office 2007 SP2, but according to my IT department, I can’t downgrade.

debineezer (BOB member since 2010-11-11)

2

I had this problem with Office Word 2010 on Windows 7.
I was able to stop the crashing by doing the following:

Find the enable_addins.exe file located:
C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\Live Office 12.0
Select Properties -> Compatibility -> Run as administrator

For some reason, running as admin stopped Word from crashing.

leroyducketts (BOB member since 2011-02-09)

3

When you open a word said that the file is damaged. in this case you may use: text recovery for ms word.
Jek.

Moderator note:
Ad link to an external page was removed.

Jekis46 (BOB member since 2011-03-31)

4

I see the same in Windows XP…any ideas in resolving this in XP.
I do not see ‘run as administrator’ in the compatibility tab.

Thanks in advance,
Esther

esther (BOB member since 2004-08-23)