Login Error in 3-tier mode Deski

server administration XI Server Discussion
1

Hi,

We are getting below error when we try to open 3-tier deski from infoview:

“[repo_proxy 13] HttpSessionFacade::openSession - unable to proceed to the handshake : HTTP communication problem”.

Below is detail description of issue how it happened:

  1. Users were unable to login to CMC, but they were able to login to Infoview.
  2. We found that tomcat process was hung. Therefore we restarted the tomcat.
  3. After this first error was resolved. But 3-tier login error started.

We did following thing to resolve the issue:

  1. We found that there are no patched applied on server recently.
  2. Veryfied and found that All require ports like 6400, 8080 are opened.
  3. Users are able to telnet to server from there local machine.
  4. We deleted all the entries in the LocData Folder on the client.
  5. Tried to restart Tomcat and all the BO Services again.
  6. Did the port binding for the CMS and the Deski Services.[Input the IP address/hostname in the place of the Auto Align in the
    CMS server properties]

But it did not help. Issue is still there. We also fould below error in catalina.out when we restarted tomcat:

"Port number is already in use: 8000”.

Below are my environment details:

===============================================================================
Product: BOXI R3.1 FP1.8
CMS DB: Oracle 10g
OS:Linux
Tomcat - Apache: 5.2

Please help me in this. Any help would be greatly appreciated.

Thanks,

Swapnil Rodge.

swapnilrodge (BOB member since 2009-01-03)

2

The port-number-in-use message would indicate that you have multiple processes running on port 8000. But also, you say you are using Tomcat 5.2. Are you sure? That means that it’s not the Tomcat that came with the BO install, but more than that it means you are on an unsupported App Server version. If you check out http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/3008b585-d874-2b10-61a3-90590fd1a9cc?QuickLink=index&overridelayout=true then you will see you’ll need at least 5.5

I could continue some more troubleshooting here, but I feel that getting you guys on a supported level would be better in the long run, so please try to upgrade tomcat first of all.

Orange :netherlands: (BOB member since 2006-09-18)

3

I am sorry. It was typo mistake. We are on tocat 5.5.

And there is no application running on port 8000. Also I think there is no use of port 8000 for tomcat since it runs on 8080.

Please help me on this.

Thanks,

Swapnil Rodge.

swapnilrodge (BOB member since 2009-01-03)

4

Cool. But when the system says it thinks that port 8000 is in use, there must be some configuration file saying to look for that port. I would check that out and make sure that error doesnt come up.

So, are the following things working:

  1. Can you open the tomcat page? http://[server]:8080/
  2. Can you open the logon page to CMC? http://[server]:8080/CmcApp
  3. Can you open the logon page to Infoview? http://[server]:8080/InfoViewApp

Never mind actually logging in, can you see all three pages? If so, then tomcat should be fine.

Then, can you use deski in 2-tier mode (just logon to the CMS) and try to import a report from the repository?

Orange :netherlands: (BOB member since 2006-09-18)

5

Thanks Berend for quick reply.

I am not sure about 8000 port. Why tomcat is using it. Can you throw some light on this?

Below are answers for 3 questions:

  1. Can you open the tomcat page? http://[server]:8080/ - When I try to oen this page, it takes me to Infoview login page. But I think thats fine.
  2. Can you open the logon page to CMC? http://[server]:8080/CmcApp - Yes
  3. Can you open the logon page to Infoview? http://[server]:8080/InfoViewApp - Yes

I am able to login to deski 2-tier mode and able to import report.

Any inputs that you can provide would be very helpful for me. I have raised SAP support case as well.

Thanks,

Swapnil Rodge.

swapnilrodge (BOB member since 2009-01-03)

6

Then all seems ok, but your 3-tier connection.

When Desktop Intelligence is launched in 3-tier mode. A file containing the name of the server <Server Name+.NET or J2EE>.extranet is created (in the
LocData folder of the BusinessObjects installation folder).

Could you check to see if that file is created on your PC? If it isnt, can you try and do the same thing on the server (opening the 3-tier connection) just to make sure no firewall or other issues are in the way?

Orange :netherlands: (BOB member since 2006-09-18)

7

No, File is not created at LocData folder. And I think reason might be since error is coming at the time of opening 3-tier from Infoview, file is not created at LocaData folder and not when we give login information.

Thanks,

Swapnil Rodge.

swapnilrodge (BOB member since 2009-01-03)

8

The file needs to get created, so either you create it yourself or you copy it over from another machine where it should work. Have you tried it on the actual server itself?

Orange :netherlands: (BOB member since 2006-09-18)