Java error on MacBook Pro via VPN

general discussion
1

User can run 6.5 from VPN at home, but cannot run XI, with this Java error:

Error…
Java Plug-in 11.51.2.16
Using JRE version 1.8.0_51-b16 Java HotSpot™ 64-Bit Server VM
…
Missing Application-Name manifest attribute for: https://[my_XI_site]/AnalyticalReporting/webiApplet/ThinCadenza.jar
Missing Permissions manifest attribute in main jar: https://[my_XI_stite]/AnalyticalReporting/webiApplet/ThinCadenza.jar
java.lang.ExceptionInInitializerError
at com.jidesoft.plaf.vsnet.VsnetMetalUtils.initComponentDefaults(Unknown Source)
at com.jidesoft.plaf.LookAndFeelFactory.a(Unknown Source)
etc. etc.

He’s got the Java exception entered for my_XI_site, that I verified from his screen shot.

We do have a certificate error so perhaps that’s causing the error, but probably not.

We don’t have any MAC’s on site to do any testing.

Waiting to hear back on his browser.

I see in Supported Platforms that it’s supposed to be Safari 6 / Apple Java 6 (or 7 with XI 3.1 SP6 FP1 - we have SP6 but not FP1 . . . ). However, on Windows I’m on IE-11 and Java 8, but the official supported position is IE 10 and Java 7.

Thoughts ?

gadsden_consulting :us: (BOB member since 2015-06-18)

2

The version that is being used is so unsupported, its not true. To be frank, I’m not surprised that it does not work.

I wouldn’t try and join any conclusions when comparing apple Support vs. Windows support, theres no parity.

Mak 1 :uk: (BOB member since 2005-01-06)

3

Mak 1,

thanks for the reply.

Ok on not comparing Windows experience to Mac.

I suppose it’s best to use Safari on MAC . . . too crazy to try and keep IE, FF, and Chrome in line with MACs

gadsden_consulting :us: (BOB member since 2015-06-18)

4

Yup, I would stick with Safari on Mac if possible.

Mak 1 :uk: (BOB member since 2005-01-06)

5

ok, thx.

gadsden_consulting :us: (BOB member since 2015-06-18)

6

My colleague and I tried every which way we could think of, combined with a fair amount of research, but he could not get the MacBook Pro to work with XI (Mac over VPN), neither with Safari, Chrome, Firefox, or IE.

gadsden_consulting :us: (BOB member since 2015-06-18)

7

but he could not get the MacBook Pro to work with XI (Mac over VPN), neither with Safari, Chrome, Firefox, or IE.

Are you sure all the required ports are open, for the VPN?

Maybe look, to see, if you can switch any additional BO logging on?

Mak 1 :uk: (BOB member since 2005-01-06)

8

Mak,

thanks for the followup.

  • not sure how to check on open ports, nor which ones to open

  • not sure what you mean “see, if you can switch any additional BO logging on?”

  • He tried multiple items on Chrome, with the final thing being to enable NPAPI,
    In your URL bar, enter: chrome://flags/#enable-npapi

  • Click the Enable link for the Enable NPAPI configuration option.

  • Click the Relaunch button that now appears at the bottom of the configuration page.
    https://java.com/en/download/faq/chrome.xml#npapichrome

  • On Firefox, we tried
    A solution that was found that loads an exception and allows access to Business Objects, with the following steps (this also worked for Windows 7):
    (1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
    (2) In the search box above the list, type or paste ssl3 and pause while the list is filtered
    (3) Double-click the security.ssl3.dhe_rsa_aes_128_sha preference to switch it from true to false (this usually would be the first item on the list)
    (4) Double-click the security.ssl3.dhe_rsa_aes_256_sha preference to switch it from true to false (this usually would be the second item on the list)

  • The fellow who posted the firefox solution (who also works in our organization) went back to the Mac and fiddled some more but no luck.

gadsden_consulting :us: (BOB member since 2015-06-18)

9

There are logs that you can switch on, on the BO server, to see if you can get any more info.

Haven’t worked with a VPN on Mac, so cannot help. You will have to research so what should be open.

Unfortunately, I’m a Windows bod, so I would use the Telnet command (command line) to ascertain what ports are open, I don’t know what the equivalent is for Mac.

Mak 1 :uk: (BOB member since 2005-01-06)

10

SAP forum suggested to add to the exception site list the address for your server (e.g. http://BO_SERVER:8080/InfoViewApp),

  • so I guess this is the port thing ?

gadsden_consulting :us: (BOB member since 2015-06-18)

11

8080 is one of the ports, yes.

Please read the Administrator Guide, everything will be covered in there.

Mak 1 :uk: (BOB member since 2005-01-06)

12

This may give you a few pointers:-
http://scn.sap.com/thread/3482516

Mak 1 :uk: (BOB member since 2005-01-06)

13

Mak 1, thanks ! checking link and Admin guide now.

gadsden_consulting :us: (BOB member since 2015-06-18)