Installation error while installing Buisness Object sXI R2

server administration XI Server Discussion
1

Hi all ,
I got an installation error while installing business objects XIr2

[i]Error: Unable to start CMS server.
Now enabling all servers…
Creating session manager…
Logging onto CMS…
err: Error: Couldn’t logon to CMS
err: Error description: The system can be contacted, but there is no Central Management Server running at port 6400.

Creating session manager…
Logging onto CMS…
err: Error: Couldn’t logon to CMS
err: Error description: The system can be contacted, but there is no Central Management Server running at port 6400.

Creating session manager…
Logging onto CMS…
err: Error: Couldn’t logon to CMS
err: Error description: The system myserver can be contacted, but there is no Central Management Server running at port 6400.

Preparing WAR files for deployment…
assertion failed for thread 0x7fae2a00, thread-id 1: tlsm->static_tls.tls_data == NULL, file …/port/threads/tls.c, line 89
Abort - core dumped
mv: cannot access /bobje /enterprise115/java/applications/WEB-INF/web.xml
/bobje/setup/setup.sh: /bobje/enterprise115/java/applications/WEB-INF/web.xml.old: cannot open
[/i]

after installation I was able to run cmsdbsetup.sh sucessfully, I have checked the /ORACLE_HOME/lib32

Environment:
SunOS 5.10 Generic_141414-02 sun4v sparcSUNW,Netra-T5440

oracle 9i client ( I have oracle client installed on my box ,database is on another box)

I have tried multiple installation attempts . any help would be greatly appreciated… Thanks in advance

Maverick2007 (BOB member since 2007-01-09)

2

Are you sure your BO server can communicate with the Oracle instance?
Does the oracle user account have write access?

MikeD :south_africa: (BOB member since 2002-06-18)

3

Yes Oracle user acct has write access.

I ran the cmsdbsetup.sh and reinitialized tables.

When I try to enable using ./ccm.sh -enable all
I get this

err: Error: Couldn’t logon to CMS
err: Error description: The system can be contacted, but there is no Central Management Server running at port 6400

Maverick2007 (BOB member since 2007-01-09)

4

Any Ideas anybody!
Thanks

Maverick2007 (BOB member since 2007-01-09)

5

Are you sure you have used 6400 as default port during installation? If you have taken screenshots of the installation process you can confirm.

Also there are certain download utility on the web that can show which process is using which port(if you have a system admin at hand he could also show you how to find). I am wondering if 6400 is used by a different process and hence CMS is unable to use it.

BO_TN (BOB member since 2008-07-30)

6

I reinstalled the BOXI and I am sure that it used the 6400 port. 6400 port is not being used by any other port.

I got same error as before(see the first post in this thread)

When I restart CMS it restarts for a minute or so then dies.

Maverick2007 (BOB member since 2007-01-09)

7

Is it not a rights issue?
The CMS gets updated on startup and if the Oracle connection details you are using does not have sufficient write access privilages then the CMS won’t start.

MikeD :south_africa: (BOB member since 2002-06-18)

8

user is member of dba, oracle group. I get a core dump error during installation.

from the logs

[i][b]Preparing WAR files for deployment…
assertion failed for thread 0x7fae2a00, thread-id 1: tlsm->static_tls.tls_data == NULL, file …/port/threads/tls.c, line 89
Abort - core dumped
mv: cannot access /enterprise115/java/applications/WEB-INF/web.xml

/bobje/setup/setup.sh: /bobje/enterprise115/java/applications/WEB-INF/web.xml.old: cannot open[/b][/i]

[/i]

Maverick2007 (BOB member since 2007-01-09)

9

Update: When I stop all processes then start CMS , it starts up . Then I start up five other servers (page, cache , input output etc) CMS dies . It almost seems like a resource issue and I don’t have anything else running on that box

form pstack core

-----------------  lwp# 1 / thread# 1  --------------------
 7da4fb34 mmap     (0, 0, 0, 0, 2000, 7dad0214) + 10
 7da47af8 _thrp_create (0, 0, 7f9493b0, 24775b0, 80, ffbfac14) + b8
 7da39b14 pthread_create (ffbfaf44, ffbfb20c, 7f9493b0, 24775b0, 0, 7dacbe00) + 204
 7f94967c _1cKEtc1001204JJTCThreadLspawnThread6MkI_v (24775b0, 0, 0, 9604c0, ffbfb20c, 7f96e9d0) + 16c
 7f949a88 _1cKEtc1001204JJTCThreadEinit6Mrkn0AKJTCHandleT4n0AOJTCThreadGroup___n0AKJTCHandleT4n0ALJTCRun
nable___pkckI_v (24775b0, ffbfb36c, 24775bc, 7bfddfa4, 0, 0) + e4
 7f94a5b8 _1cKEtc1001204JJTCThread2t5B6Mrn0AKJTCHandleT4n0AOJTCThreadGroup___pkc_v (24775b0, 7c01f98c,
ffbfb36c, 7bfddfa4, 2477678, 2477690) + c4
 7bcdabe0 _1cJCObjectSSVStartCompactMapThread6M_v (ba0790, 7c01f9b4, 7c00d328, 8, 7c01f960, 24775b0) +
dc
 7bcda474 _1cJCObjectSSOInitFRSManager6M_v (ba0790, 0, ffbfb478, ffbfb458, ffbfb45c, 0) + 450
 0009df04 _1cMTheAPSServerKinitialize6MrknICXLib301OCParamLineArgs_rkn0BMSWCharString_rk5_b (877108, 79
51b8, 238, ffbfc224, bfb08, 10) + 58e8
 7f783958 _1cICXLib301SSIServerControllerDrun6Mippc_v (ffbfd964, ffbfd96c, 0, ffbfd694, 7f82d73c, 7951b
8) + 6cc
 000fda64 main     (b, ffbfda2c, 877108, 4b9000, 7de65980, ffbfd95c) + 19c
 0008eda8 _start   (0, 0, 0, 0, 0, 0) + 108
-----------------  lwp# 2 / thread# 2  --------------------
 7da4c428 __lwp_park (94d878, 94d830, 7d5fb6f8, 4, 81674, 7d679080) + 14
 7da45650 cond_wait_queue (94d878, 94d830, 7d5fb6f8, 0, 4b1bfcc3, 0) + 4c
 7da45a94 cond_wait_common (94d878, 94d830, 7d5fb6f8, 0, 0, 0) + 294
 7da45c28 _cond_timedwait (94d878, 94d830, 7d5fbda8, 1, 8e180, 0) + 34
 7da45d1c cond_timedwait (94d878, 94d830, 7d5fbda8, 0, 7d630200, 7da442e8) + 14
 7da45d5c pthread_cond_timedwait (94d878, 94d830, 7d5fbda8, 1, ba648d8, 174c91b) + c
 7f9472e8 _1cKEtc1001204HJTCCondF_wait6Ml_v (94d870, 7f95aaeb, 3236b898, 7ffffd78, 94d878, 7f96e9d0) +
28c
 7f779040 _1cICXLib301RTerminatingThreadVsleep_with_stop_alarm6Ml_b (94d700, 7fffffff, 0, 1c00, 3, 19cc
f8a9) + 80
 7f70b2fc _1cICXLib301UClockSequenceUpdaterDrun6M_v (94d700, 2a8, eb, 7f82d73c, 774, 400) + 54
 7f94be8c _1cKEtc1001204JJTCThreadU_JTC_startThreadHook6M_b (94d700, 7f96f730, 7f96e9d0, 0, 7d5fbf20, 3
08) + 170
 7f9493ec _JTC_threadAdapter (94d700, 2fc, 25614, 7da4c1dc, 7f9493b0, 0) + 3c
 7da4c384 _lwp_start (0, 0, 0, 0, 0, 0)
-----------------  lwp# 3 / thread# 3  --------------------
 7da4c428 __lwp_park (24d0c78, 24d0c30, 7d37afe8, 4, 81674, 7d67d7c0) + 14
 7da45650 cond_wait_queue (24d0c78, 24d0c30, 7d37afe8, 0, 0, 0) + 4c
 7da45a94 cond_wait_common (24d0c78, 24d0c30, 7d37afe8, 0, 0, 0) + 294
 7da45c28 _cond_timedwait (24d0c78, 24d0c30, 7d37b698, 1, 8e180, 0) + 34
 7da45d1c cond_timedwait (24d0c78, 24d0c30, 7d37b698, 6, 7d630a00, 7da442e8) + 14
 7da45d5c pthread_cond_timedwait (24d0c78, 24d0c30, 7d37b698, 2, 1c0cdcc8, 3819b99) + c

Maverick2007 (BOB member since 2007-01-09)

10

Do you have any other BO installions? Did you delete keys in registry?

Arjun (BOB member since 2008-07-28)

11

no other installations

Maverick2007 (BOB member since 2007-01-09)