BusinessObjects Board

Infoview reports fails due to session time out

server administration Web Intelligence 6.x Servers
#1

Hi All,

I have done a search on the forum, and tried many options didn’t help, so posting this question.

I am using Business Objects 6.5, with IIS as web server & windows 2003 Enterprise edition as OS.If I run the full client reports at Infoview exactly after 15 mins, I get a error “The Web service is unavailable” and the report fails.

the actions that I have already taken are

  1. At “inetmgr” I have checked properties of “wiasp” folder which tells session timeout =120 mins.
  2. In the admin console the following properties have been modified

BOManager - Time out for interactive action = 45 mins ( Default, Untouched)
WIQT - Max Active time =4800 seconds ( previously 3000 seconds)
WISession Manager- Session Time out = 5400 ( previously 3600 seconds)

But after doing all these No use :nonod: Can somebody help me on this.

Regards
Rajesh

[Moderator Note: Moving from BusinessObjects Classic forum to Web Intelligence 6.x Servers - Marek Chladny]

RajeshL (BOB member since 2006-03-15)

#2

Hi,

The soultion is very simple. The machine in which i was running was working the proxy server which was stopping the internet connection after 15 mins. so please be aware of the proxy settings.

Thanks & Regards
Rajesh

RajeshL (BOB member since 2006-03-15)

#3

hey Rajesh,

What did you exactly modify on the server in order to bypass the “Service Unavailable” error.

I turned off the proxy settings completely via the IE window under Lan settings.

Thank you,

Fayaz

fahmed100 (BOB member since 2010-04-20)